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A
AlfredRehbach
Participating Frequently
November 11, 2020
Answered

Buying a Credit Pack (80) doesn't work (Germany)

  • November 11, 2020
  • 2 replies
  • 742 views

Hello, I am trying to buy a credit pack worth 80 credits, yet I alway get an error message saying I should contact support (see screenshot below). I am from germany so obviously the message is in german but roughly translated it says the following: "Error – There has been a system error. If you don't receive any confirmation e-mail in the next few minutes, try again or contact support."

 

Needless to say I "tried again" a few times, nothing changed, so here I am. Any help would be appreciated! Thanks.

 

This topic has been closed for replies.
Correct answer WendellaBee

Thank you again for answering. Unfortunately there is no chat feature:

https://helpx.adobe.com/contact.html

Is this related to me visiting from Germany? I can't find it anywhere. 

Can you give me any direct link?

 

 


 

2 replies

A
AlfredRehbachAuthor
Participating Frequently
November 11, 2020

Thank you, but this link just sends me to a general help website. There ist nothing about Credit packs there. And there is no option to contact anyone. I mean, I just want to spent 500€, why do you make it so difficult?

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
November 11, 2020

This is not a credit pack issue this is a purchasing issue. You may use the chat feature on the link above to contact customer care.

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
November 11, 2020

Thank you again for answering. Unfortunately there is no chat feature:

https://helpx.adobe.com/contact.html

Is this related to me visiting from Germany? I can't find it anywhere. 

Can you give me any direct link?

 

 


 

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    November 11, 2020

    Hi AlfredRehbach,

    This is not customer support this is the Adobe Stock Community forum. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

    A
    AlfredRehbachAuthor
    Participating Frequently
    November 11, 2020

    Also, what are you talking about? This forum has a lot of threads discussing credit pack issues?  This one for example: https://community.adobe.com/t5/stock/credit-pack-issue/td-p/9779299?page=1

     

    Your customer care webseite sends me here if I search for "credit packs"

     

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