Cancel a plan without a penal

[Francesca24426034cx80]

I wanted to cancel my plan of 10 resources per month, for a cost of € 36.59, but when I signed up for a year (which was not wanted by the way because there was a mistake and I didn't have time to cancel within the 30 days free for personal reasons) it was not specified, during the registration, that in my right of withdrawal, I would have to pay a penalty, at this moment it is € 182.94. I am not a professional and I do not use images for work, and I wanted to ask if I have the right to cancel without having to pay this money, as the penalty was not specified, but I believed that, as other sites do, cancellation was enough. Thanks

[WendellaBee · Accepted solution]

Hi @Francesca24426034cx80,

When you signed up for the trial you agreed to the terms of the trial which is if you don't cancel within 30 days you are committing to a one year contract which will include an early termination fee.

If you require assistance you can contact customer care https://helpx.adobe.com/contact.html

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[Francesca24426034cx80]

It is not important the fact that i had forgot to cancel my free trial, for me wasn't important pay for a plus mounth, but for my surprice i discovered the penal in the moment i decided to cancel my account. I did another account for see if is clear the penal to pay, also i serched in the terms but it is not so clear. So my question is if it would possible not pay, maybe for a law that i don't know, but i presume it is not possible, so if i have to pay i will do it, but i think that is very important underline at beginig of our registration to the site, this negative fact for us, not only the good one. I will try to contact customer care, thank you.

[Test Screen Name]

This is not a condition of registering the site. It is a condition of the subscriptions. You have a choice of "annual (paid monthly)" and "monthly" for many plans. The "monthly" plan has no penalty but might cost 50% more. There is no monthly student plan or Photographer plan.

[Abambo]

Sorry for your troubles, but one classic error for customers anywhere is not reading the terms and conditions before taking a subscription. The early termination fee is part of the subscription terms and conditions, you signed off when you took your plan. Those terms and conditions are a two browser pages terms on my iPad and 3 or 4 lines are dedicated to cancellation. The early termination fee is half of the remaining due. Montly plans are available, but they cost more.

I always look at least into 2 things, when doing a contract: how is payement done and what are the cancellation terms, especially for trial subscriptions.