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Cancel automatic renewable plan

New Here ,
May 03, 2020 May 03, 2020

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Hi.

I started the Adobe Stock trial subscription and it automatically moved to monthly charges. I had no idea it was an annual plan and had no intention of subscribing to this and certainly not for a year. I paid 3 months of this subscription without using it and without realizing it. Now I do have to leave it and the cancellation page says I will be charged another 146 €.

I hope we can find a solution.

 

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correct answers 2 Correct answers

Adobe Employee , May 04, 2020 May 04, 2020

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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Adobe Employee , Jan 21, 2022 Jan 21, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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Adobe Employee ,
May 04, 2020 May 04, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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New Here ,
Jan 21, 2022 Jan 21, 2022

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Hi, I am from Mexico and it happenend the same thing to me, I only suscribed for the student plan trial, because I was taking some online lessons, I had no idea it was an annual plan and that if you cancel they will charge you a big cancelation fee, in pesos is even more,  I tried to cancel several times, and adobe keeps charging me even more.  😞 I don't even have the money to pay it, and I don't use it. 

 

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Adobe Employee ,
Jan 21, 2022 Jan 21, 2022

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

EBQ

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