Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

[karelroos]

On november, 21 I started according to my order history, just for trial, the Adobe Stock -10 images a month (one-year) plan. The first month it is free.

Now, I want to cancel that plan within that first free month,

When I logon to my account that plan is NOT shown in Plans & Products. (I'm  only able able to download watermarked images.) I even cannot find any confirmation email of cancelation (in case I've forgotten that I already canceled that plan, you nver know;-)

So I can not cancel that plan.

1. Am I garanteed, by the fact the plan is not in Plans & Products, the plan is already canceled?
2. Or does the plan disappear automatically when you reached the limitation of 10 images?

[Beverley Gray · Accepted solution]

Hi there

The plan has already been cancelled.

Kind regards

Bev

[hanzhew43606172]

hi, Beverley. I have the same issue. I can cancel my 10 assets a month plan. Can you help me cancel the plan and get my money back.

[Beverley Gray]

Hi Hanzhe

Your plan has been cancelled and you'll receive the refund in 3-5 days.

Kind regards

Beverley

[origami_ns]

Hi, I also have the same issue, I would like to cancel my "Adobe Stock – 10 assets a month", there is no option to cancel it. Currently payment is failing. I don't need it after trial period.

Thank you

[Sheena Kaul]

Hi Igor,

In this case, I'd request you to Contact Customer Care for the cancellation requests.

Regards,

Sheena

[karelroos]

Hi Beverley. thank you so much for your fast/quick reply.

Kind Regards,

Karel

[jessicad41274371]

I’m having the same issue. There is no “cancel membership” link under the ”manage account” link

[Beverley Gray]

Hi Jessica

You're not seeing this option as payment for the renewal was unsuccessful.  I have cancelled it for you.

Kind regards

Bev

[jasonw95939776]

Hi

I’m also having the same issue. There is no “cancel membership” link under the ”manage account” link

[Beverley Gray]

Hi Jason

This is due to the fact that payment was unsuccessful.  I can arrange for your Stock subscription to be cancelled, but please be aware that you forfeit any unused licenses if you cancel.  You may wish to use the licenses before cancelling and let us know when done.

Thanks

Bev

[xcai]

Hi Beverley,

I have the same issue too. May I ask you to help me cancel the plan?

Thank you.

Regards

Kiona

[twaritar3263062]

Hi Xiaotong,

Sorry to hear that.

I checked your account under the Adobe ID shared in the forums and noticed that the Stock subscription under this Adobe ID has been suspended due to payment issues.

I would request you contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[AJH107]

Hello. I was having the same issue can you please cancel it for me? I'm aware it has a faulty card I was just trying it out. I'd just like it canceled without editing the payment now. Don't want it to charge me. Thank you.

[Sheena Kaul]

Hi there,

You can now self cancel your Adobe Stock plan from your account page.

Please refer the help document below to understand the workflow:

Cancel your Adobe Stock membership

I hope that helps!

Regards,

Sheena

[AJH107]

Yeah it won't let me. It just tells me to 'manage my payment'. I don't have the cancel option.

[Sheena Kaul]

In that case, I'd request you to Contact Customer Care for the cancellation requests.

[rhonwyns15770998]

Hi,

I have the exact same issue. I didn't realise I'd even been paying for this, so I'm quite upset I've been paying for this! I want to cancel and get my money back.

Would someone be able to help?

Many thanks,

Rhonwyn

[twaritar3263062]

Hi Rhonwyn,

I see you have an Adobe account under the same ID as with forums.

Your Adobe Stock subscription has been suspended due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[Guest]

Hi! I’m having the same issue here. There is no “cancel membership” link under the ”manage account” of Adobe Stock. I have't used it after my free trial month. Please cancel it. Thanks.

[twaritar3263062]

Hi there,

Sorry to hear that you are facing troubles while cancelling your Adobe Stock subscription. Please see your private message for more details.

Regards,

Twarita

[sahit_aygins28054011]

Hı Beverly,

I have the same problem and ı want to cancel my 10 assets a month plan. Can you help me cancel the plan and get my money back please.

Kind regards.

[twaritar3263062]

Hi Sahit,

I apologize that you're facing difficulties cancelling your subscription.

I have checked your account details and noticed that you have signed up for Adobe Stock 10 assets a month(one-year) plan on 14th Of September 2018.

You may now self-cancel your subscription as per the steps mentioned here:Cancel your Adobe Stock membership

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for the cancellation requests.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[defaultj6zm8qntehvn]

I would like to cancel my adobe stock subscription as I can no longer afford it. However its trying to charge me £95 to cancel. Please help as I can't afford to pay for the rest of the year, I already pay £25 a month for creative cloud all apps.

[WendellaBee]

The information you need is provided in this thread. Locking.