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Inspiring
January 31, 2023
Answered

Cannot download assets!

  • January 31, 2023
  • 2 replies
  • 860 views

hello, 

 

i guess there is a bug in the stock.adobe. i cannot download assets with credits. never happened before...  

picture attached with the message i receieve:

 

This topic has been closed for replies.
Correct answer Octanyum

Thanks for the update. Let us know the final result, or when someone needs to step in.


UPDATE: adobe couldn't solve the issue, but refund the money i paid for the credit... they said this happened in the past and usually it worked again after the user paid again for another credit. i didn't try this, but i found a workaround: i created a new account, taking advantage of the first free promotional month for my downloads.

2 replies

Abambo
Community Expert
Community Expert
January 31, 2023

You did try the usual checks?

  • Using a different browser.
  • Sign out / Sign in.
  • Clear the cache and cookies.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
Participant
January 31, 2023

yes, thanks. i also spoke with mitali from adobe and he said they'll get back to me. tried dfifferent browser, and also different connections (i.e. 3g gsm mobile), with same result, same error messages...

Participant
January 31, 2023

i'm scheduled for a call tomorrow... seems it's something nasty.

Community Expert
January 31, 2023

Moving this to a more appropriate Stock Discussions  forum for better help and ideas.

-Manan

-Manan
OctanyumAuthor
Inspiring
January 31, 2023

thanks, manan!