Cannot download assets!

[Octanyum]

hello, 

i guess there is a bug in the stock.adobe. i cannot download assets with credits. never happened before...  

picture attached with the message i receieve:

[Manan Joshi]

Moving this to a more appropriate Stock Discussions  forum for better help and ideas.

-Manan

[Octanyum]

thanks, manan! 

[Abambo]

You did try the usual checks?

• Using a different browser.
• Sign out / Sign in.
• Clear the cache and cookies.

[Arta Albă28189505b7eg]

yes, thanks. i also spoke with mitali from adobe and he said they'll get back to me. tried dfifferent browser, and also different connections (i.e. 3g gsm mobile), with same result, same error messages...

[Arta Albă28189505b7eg]

i'm scheduled for a call tomorrow... seems it's something nasty.

[Abambo]

Thanks for the update. Let us know the final result, or when someone needs to step in.

[Octanyum · Accepted solution]

UPDATE: adobe couldn't solve the issue, but refund the money i paid for the credit... they said this happened in the past and usually it worked again after the user paid again for another credit. i didn't try this, but i found a workaround: i created a new account, taking advantage of the first free promotional month for my downloads.