Cannot download specific images

[artaylor]

When I go to download these images: 85645148 and 85635797

I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}

It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either. 

[WendellaBee]

Hi @artaylor,

I'm looking into this.

[WendellaBee · Accepted solution]

Hi @artaylor, 

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

[artaylor]

Yes, thank you. That email is correct. 

[WendellaBee]

The files are on their way. There seem to be some issues with the content from this particular contributor, please choose content from other contributors while we evaluate the issue.

[A-B P]

Hi EvilBugQueen1, I have the same problem wit three images I licened. All from one artist. I even didn´t get an error code. It just didn´t start to download. Today I got the error code "504 gateway time-out". I tried with different browsers, cleared cashes, even tried another place with a better internet connection. Doesnt work.

I licenced other pictures as well and they downoaded without any problems.

I cant find a contact adress from adobe support. I need the images today. Can someone help me?

[WendellaBee]

Locking since you've posted in multiple threads.