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Cannot download specific images

New Here ,
Dec 13, 2022 Dec 13, 2022

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When I go to download these images: 85645148 and 85635797


I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}

It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either. 

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Download , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hi @artaylor

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @artaylor,

I'm looking into this.

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @artaylor

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Yes, thank you. That email is correct. 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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The files are on their way. There seem to be some issues with the content from this particular contributor, please choose content from other contributors while we evaluate the issue.

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New Here ,
Feb 05, 2023 Feb 05, 2023

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Hi EvilBugQueen1, I have the same problem wit three images I licened. All from one artist. I even didn´t get an error code. It just didn´t start to download. Today I got the error code "504 gateway time-out". I tried with different browsers, cleared cashes, even tried another place with a better internet connection. Doesnt work.

I licenced other pictures as well and they downoaded without any problems.

I cant find a contact adress from adobe support. I need the images today. Can someone help me?

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Locking since you've posted in multiple threads.

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