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Cannot download specific images

New Here ,
Dec 13, 2022 Dec 13, 2022

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When I go to download these images: 85645148 and 85635797


I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}

It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either. 

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Download , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Hi @artaylor

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @artaylor,

I'm looking into this.

EBQ

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @artaylor

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

EBQ

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New Here ,
Dec 13, 2022 Dec 13, 2022

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Yes, thank you. That email is correct. 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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The files are on their way. There seem to be some issues with the content from this particular contributor, please choose content from other contributors while we evaluate the issue.

EBQ

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