Cannot download specific images

[artaylor]

When I go to download these images: 85645148 and 85635797

I get this error code: {"error":"Internal Server Error","code":"000","case":"82914a495ad650c0b11859762a5ff8e2"}

It is only on those two images I have purchased. I have tried different browsers, clearing my browser history, downloading from my license history. Nothing works and no one on my team can dowload them either. 

[EvilBugQueen1]

Hi @artaylor,

I'm looking into this.

[EvilBugQueen1 · Accepted solution]

Hi @artaylor, 

Thank you for bringing this to our attention. There is a problem with one of the services that allows the downloads. I can send you the .eps files via email as I have verified you licensed the files. May I send these to you via the email you are using here on the forum?

[artaylor]

Yes, thank you. That email is correct. 

[EvilBugQueen1]

The files are on their way. There seem to be some issues with the content from this particular contributor, please choose content from other contributors while we evaluate the issue.