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Participant
August 10, 2023
Question

Cannot download Stock Images

  • August 10, 2023
  • 12 replies
  • 3235 views

I'm experiencing the same thing right now. Bought an image but can't download it?

This topic has been closed for replies.

12 replies

WendellaBee
Adobe Employee
Adobe Employee
August 10, 2023

Thank you for reporting this. The engineering team identified and resolved the issue. Please let us know if you are experiencing the problem.

Participant
February 28, 2024

having same problem today
one file is not getting download and the download speed is approx 25Kb/sec where as for other files it is super fast.

alicatdesign
Participant
August 10, 2023

If it can't be sorted i want my monety back.

 

Participant
August 10, 2023

This was happening to me last week and now yet again! My license is "Unlimited Images" and I can License the images but when I select the "Download" button I receive the following error:

{"error":"Service Unavailable","code":"100","case":"89caa95f2f8d58fb97c716a8cc98dc9a"}

  Thinking that my Corporation IT changed VPN security I signed onto my personal PC with my Personal Adobe account and attempted to download a Free video and image. I received a similar code as above.

Files are viewable within the browser (previewing in Stock). I select an image or free video and no download. Check my Library and attempt there and same result. I've been using Stock flawlessly for years and last week it all of sudden began the download issue. Need help...ASAP!

Participant
August 10, 2023

Cannot download licesed images, vectors or jpegs. Keep getting offered free trial and it's seriously impacting work now as I require stock images to build e-learns and design. 

 

Have tried all standard troubleshooting fixes but seems to be a site issue.

Known Participant
August 10, 2023

me too!! 

Participant
August 10, 2023

I tried everything,  :- (

 

When I try to download from Adobe Stock it just won't work (Purchased the images... duh)

Signed out of Adobe and signed back in... Nothing

Tried a different browser... Nada

Cleared the cache and made sure all cookie settings are good... Zilch
Restarted my computer... Nope
And more...

Any suggestions? Anybody? Somebody? 🙂

alicatdesign
Participant
August 10, 2023

This is happening to me today - I have tried everything suggested but no joy. I need access to some assests fro deadlines. I can't even get to it through Libraries in Photoshop as it says its still downloading.

 

Participant
August 10, 2023

Again same problem persist. What is happening with this platform? Very annoying if you count on Adobe Stock for your work.

Participant
August 10, 2023

Ich hab Bilder gekauft, sie sind auch in der Lizenzübersicht aufgenommen. Allerdings funktioniert der Download nicht. Beim Download am Bild selber tut sich gar nichts. Beim Download in der Lizenzübersicht erscheint eine Fehlermeldung.

Participant
August 10, 2023
I am unable to download any Adobe stock images. I keep getting this error: 

{"error":"Service Unavailable","code":"100","case":"a94756fe0130535180dd41284d094e5f"}

 

visualworks
Participating Frequently
August 10, 2023

I have this problem today. August 10.

{"error":"Service Unavailable","code":"100","case":"da6ca93c38f05873b663582f51b24e08"}
SjorsL
Participant
August 10, 2023

Same here...

Participant
August 10, 2023

Me too same here...

Participant
August 10, 2023

Nothing seems to download, tried on different browser and nothing!