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Cannot download Stock Images

New Here ,
Aug 10, 2023 Aug 10, 2023

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I'm experiencing the same thing right now. Bought an image but can't download it?

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Download , Troubleshooting

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correct answers 1 Pinned Reply

Adobe Employee , Aug 10, 2023 Aug 10, 2023

Thank you for reporting this. The engineering team identified and resolved the issue. Please let us know if you are experiencing the problem.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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This is happening to me today - I have tried everything suggested but no joy. I need access to some assests fro deadlines. I can't even get to it through Libraries in Photoshop as it says its still downloading.

 

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Again same problem persist. What is happening with this platform? Very annoying if you count on Adobe Stock for your work.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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If it can't be sorted i want my monety back.

 

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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I have this problem today. August 10.

{"error":"Service Unavailable","code":"100","case":"da6ca93c38f05873b663582f51b24e08"}

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New Here ,
Aug 10, 2023 Aug 10, 2023

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same for me right now

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Same here...

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Me too same here...

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Yep... same thing again.

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New Here ,
Aug 10, 2023 Aug 10, 2023

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I have trouble downloading licensed stock images. I keep getting send to an error / bad gateway page. I have a deadline coming up and can´t finish an important project. 

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Thank you for reporting this. The engineering team identified and resolved the issue. Please let us know if you are experiencing the problem.

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New Here ,
Feb 28, 2024 Feb 28, 2024

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LATEST

having same problem today
one file is not getting download and the download speed is approx 25Kb/sec where as for other files it is super fast.

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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I am trying to work on a social media post and I was able to download images just fine, but suddenly, as of about half an hour ago, I can buy images but they won't download. I've tried downloading from my historical list of purchases, as recommended on another thread, but nothing. And of course I've tried restaring computer, clearing cache, logging out, etc.

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New Here ,
Aug 10, 2023 Aug 10, 2023

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I have the same problem. I restarted my computer and logged out. A colleague is in the same situation.

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Yes, I have the same problem - can licence images but they won't download.  Have tried logging out and back in but still the same.

 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Same here - looks like an Adobe issue rather than users!

 

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New Here ,
Aug 10, 2023 Aug 10, 2023

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We have the same problem...

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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Same issue here. Tried Chrome & Safari browsers - either get an error message or nothing happens.Screenshot 2023-08-10 at 11.35.44.png

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Same problem here. I'm in the middle of updating a website. Adobe, when can we see a solution?

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Same problem and very frustrating - in the middle of important edits and under time pressure

 

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Community Beginner ,
Aug 10, 2023 Aug 10, 2023

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Any update on this, please?

 

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Same problem here. Trying to download from the licensed page, I get this error message: 

{"error":"Service Unavailable","code":"100","case":"57aa2f1cf9845e0596b08bb5cc3c6c2a"}

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New Here ,
Aug 10, 2023 Aug 10, 2023

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Same here... images and Audio won't download

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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It's working for me now! Phew!

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Explorer ,
Aug 10, 2023 Aug 10, 2023

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I have this problem too.
{"error":"Service Unavailable","code":"100","case":"da6ca93c38f05873b663582f51b24e08"}

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