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Answered

Duration of downloaded HD video is significantly shorter than posted.

Forum|Forum|7 years ago
January 22, 2019
2 replies
576 views

The duration of downloaded HD video is significantly shorter than posted on the AdobeStock site.

Item: AdobeStock_145802704 is posted as :17 but downloaded as :02.

Has anyone on the forum had a similar experience?

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi EBQ,

Thanks for your attention, that was my experience as well. I hope to hear from them soon.

PJC

Hi Pat,

The video is corrupted and is a loop for 17 secs for the 2 sec video so we'll process the refund for you for the same.

Let me know if you still have issues.

Regards,

Sheena

WendellaBee

Adobe Employee

Hello P. C.,

Is this a video you uploaded to Stock via the contributor site or a video you have licensed or downloaded?

EBQ

B

Bewitched_artwork5D24Author

Participant

Hi EBQ,

This was video that I licensed and downloaded.

PJC

WendellaBee

Adobe Employee

Hi P. C.,

I took a look and it appears that video on the site is the same 2 sec video you downloaded looping over the 17 secs. I'll look into this further. Sheena or Twarita will be able to help you regarding your license purchase.

EBQ

Abambo

Community Expert

Let twaritar3263062 or Sheena Kaul look into this and decide on what to do.

ABAMBO | Hard- and Software Engineer | Photographer

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