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Empty Library

New Here ,
Apr 12, 2023 Apr 12, 2023

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I have active subscription for #10 Adobe Stock Images monthly.

For last few days I don’t see any images in my Library. - https://stock.adobe.com/pl/Library/

I tried some help on Adobe chat support, but they couldn’t help me. 

 

I have cleaned the cache, turned off add-blocks and antivirus – loggedin on Google Chrome browser as usual. I have also tried the same procedure on Ms Edge browser.

I have also tried the same procedure on other computer – My Library is still empty. Even when I download new licensed items from stock – they don’t appear in Library.

 

This issue really makes my work difficult.

Can you please solve this issue?

 

 

 

Best regards,

Maja Żyluk | TypoEdition

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Libraries , Troubleshooting

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Hi @TypoEdition ,

Are you able to see your libraries when going to https://assets.adobe.com/libraries ?

Thanks and regards,

Bibilelo

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New Here ,
Apr 12, 2023 Apr 12, 2023

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Hi @Bibilelo , yes - but empty

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hi @TypoEdition ,

Are you using another email address than the one used to connect to the forum?

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Hi @Bibilelo 

it's the same email address 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @TypoEdition ,

Are you still experiencing the issue?

Regards,

Bibilelo

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New Here ,
Apr 18, 2023 Apr 18, 2023

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yes, nothing has changed 😞 and I didn't get no help from support

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hi @TypoEdition,

Is it only one library or all libraries? Have you tried adding anything to the library from the Adobe Stock site? When you are signed into a Creative Cloud app does the empty library have any content?

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Hi @WendellaBee ,

It's all Libraries. Yes I have tried, there was some popup error notice and the image I have picked from stock was only downloaded, but not saved in my Library. No content at all. I can see the images only in Licenses History at https://stock.adobe.com/pl/Dashboard/LicenseHistory#token_type=bearer&expires_in=86399996... but that's not very comfortable to use

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hi @TypoEdition ,

I sent you a private message asking for more information that cannot be shared in the public forum. 
Please check and come back to me.

Thanks and regards,

Bibilelo

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