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bourgeois.com@gmail.com
Participating Frequently
August 9, 2018
Answered

ERROR 502 Bad Gateway

Hi,

since yesterday i can't connect to my account for buy one video

when i'd tried to connect for pay i'm automaticly redirected to an error page "502 Bad Gateway" - nginx

someone can help me ?

cdly

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    August 14, 2018

    Hi OB,

    Can you please try accessing Adobe Stock again? We are especially interested in the results of your particular scenario where you sign in after searching for and selecting a video for purchase.

    Thank you!

    EBQ

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    51 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 16, 2026

    ​@Barbaros Gokdemir.

    You resurrected an 8-year-old topic in the Stock buyers forum. 

    You need to post InDesign questions in the InDesign product forum where the experts there will see it.

    https://community.adobe.com/questions-671

     

    Good luck.

    [This old topic has been locked by a moderator.]

     

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    Nancy O'Shea— Product User & Community Expert
    Barbaros Gokdemir
    Participant
    September 15, 2026

    Hello, none of my projects on Adobe InDesign publish online are accessible. I get the Bad Getaway 502 message when I click on a projects link? When do you think this issue will be resolved?

    Translate
      matyasv68120560
      Participant
      September 15, 2026
      As of today, all the files I saved to Publish Online are inaccessible (Bad Gateway 502 ERROR). It is extremely frustrating. I don't know what to do.
      Translate
        Jack Owen
        Participant
        October 20, 2025

        Experiencing the same thing when I try to access Adobe images. The vistual assistant isn't working either. 

         

        Translate
          maria_1877
          Participant
          October 20, 2025

          Hi, also experiencing this – wonder if it's a result of the AWS outage. 

          Translate
            brittneyg12695745
            brittneyg12695745
            Participant
            October 20, 2025

            Same here.

            Translate
            Howard250794435szu
            Participant
            February 3, 2025

            Same issue, BAD GATEWAY error 502.
            please help

            Translate
            WendellaBee
            WendellaBeeCorrect answer
            Inspiring
            August 14, 2018

            Hi OB,

            Can you please try accessing Adobe Stock again? We are especially interested in the results of your particular scenario where you sign in after searching for and selecting a video for purchase.

            Thank you!

            EBQ

            Translate
            bourgeois.com@gmail.comAuthor
            Participating Frequently
            August 15, 2018

            hi EBQ,

            it work ! thank you so much !

            Translate
            SteveBuildsBrands
            SteveBuildsBrands
            Participating Frequently
            August 9, 2018

            Same issue here. Since yesterday

            Translate
            WendellaBee
            WendellaBee
            Inspiring
            August 9, 2018

            Hi SA,

            Can you provide exact steps for reproducing this error please?

            EBQ

            Translate
            SteveBuildsBrands
            SteveBuildsBrands
            Participating Frequently
            August 10, 2018

            I couldn't even access the website. Once I cleared my browser history, I was able to login.

            After successfully logging in, the error message shows up.... again

            Translate
            catherineb77758228
            catherineb77758228
            Participating Frequently
            August 9, 2018

            I am having the same issue

            Translate
            WendellaBee
            WendellaBee
            Inspiring
            August 9, 2018

            Our engineering team is investigating.

            EBQ

            Translate
            twaritar3263062
            twaritar3263062
            Participating Frequently
            August 9, 2018

            Hi Olivier,

            We apologize for the inconvenience caused to you. A few other things which I would like to know in order to assist you further are:

            1. What happens if you try to connect on a different network?
            2. Are you behind a firewall?
            3. What happens if you switch your browser to incognito or private mode?
            4. Have you tried clearing your browser caches? Also, I would suggest you to try on a different browser and let me know if that solves the issue.

            Please let us know so that we can help you further with your issue.

            Regards,

            Twarita

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            bourgeois.com@gmail.comAuthor
            Participating Frequently
            August 9, 2018

            hi twarita,

            many thanks for your reply,

            1. it doesn't work aswell

            2. no firewall

            3. same problem and test on different computer

            4. yes cache cleared and tried with different browser

            but my main concern is that we also have tried with the account of a friend to buy this footage and oh surprised : i don't see my country anymore in the list of the countries where you can buy ... problem : I am also a client of Adobe for the Adobe creative suite since a several years (What will happen to me ? Do i need to prepare myself and my company to leave adobe ? ).

            So in the end i can connect to my account ...but i can't buy anything ... What can you do ?

            Many thanks

            Regards

            Olivier

            Translate
            WendellaBee
            WendellaBee
            Inspiring
            August 9, 2018

            Hi OB,

            Can you please provide the exact steps for when you see this error?  This will help us better understand what is causing the error.

            EBQ

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