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New Participant
August 25, 2023
Question

Error Message When Downloading Audio Stock

  • August 25, 2023
  • 5 replies
  • 3706 views

Hi! I am trying to download audio https://stock.adobe.com/au/search/audio?k=500511148  but when I press license or download preview it comes up with "For some reason, this action cannot be completed. Please try again shortly." I was just wondering what the issue is?

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5 replies

New Participant
October 14, 2024

I'm having the same issue downloading preview audio from Adobe Stock. I'm on an Enterprise account at work, based in Australia. Is there any solution? 

Abambo
Adobe Expert
October 15, 2024

Check out these options: https://community.adobe.com/t5/stock-discussions/error-message-when-downloading-audio-stock/m-p/14523699#M76676

 

If none helps, contact your company help line.

ABAMBO | Hard- and Software Engineer | Photographer
New Participant
October 14, 2024

i have this issue also and so does the rest of my office

Abambo
Adobe Expert
October 15, 2024

This sounds a lot like a firewall issue to me.

ABAMBO | Hard- and Software Engineer | Photographer
New Participant
October 15, 2024

ok. for me it was a Google Chrome issue. it is fine with Firefox.

New Participant
March 29, 2024

I am having the same issue. What was the solution?

 

Abambo
Adobe Expert
March 29, 2024
quote

I am having the same issue. What was the solution?

 


By @Amanda36409689k8pu

You should at least add the information that has been asked by WendellaBee, when you think you have the same issue. Also: are you behind a corporate firewall? Did you try clearing cache and cookies? Did you change the browser? Did you try to change the network (home-work-cell)?

ABAMBO | Hard- and Software Engineer | Photographer
WendellaBee
Adobe Employee
Adobe Employee
September 20, 2023

@Tiffany30803486s8yc is this still an issue for you?

New Participant
September 27, 2023

I'm having the same issue. I have allowed pop-ups, cleared the cache, and reloaded the page but I still get the "For some reason, this action cannot be completed. Please try again shortly." error

WendellaBee
Adobe Employee
Adobe Employee
September 27, 2023

You are trying to download an audio file? What is the ID number of the file you are attempting to download? Does this happen for all files or one particular file? Can you try downloading over a different network? Could you provide a screenshot of the error and include the entire webpage in your screenshot?

Abambo
Adobe Expert
August 28, 2023

Works for me now!

ABAMBO | Hard- and Software Engineer | Photographer