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Tiffany30803486s8yc
New Participant
August 25, 2023
Question

Error Message When Downloading Audio Stock

  • August 25, 2023
  • 5 replies
  • 3706 views

Hi! I am trying to download audio https://stock.adobe.com/au/search/audio?k=500511148  but when I press license or download preview it comes up with "For some reason, this action cannot be completed. Please try again shortly." I was just wondering what the issue is?

    This topic has been closed for replies.

    5 replies

    M
    Mitchell369169814aa0
    New Participant
    October 14, 2024

    I'm having the same issue downloading preview audio from Adobe Stock. I'm on an Enterprise account at work, based in Australia. Is there any solution? 

    Abambo
    Abambo
    Adobe Expert
    October 15, 2024

    Check out these options: https://community.adobe.com/t5/stock-discussions/error-message-when-downloading-audio-stock/m-p/14523699#M76676

     

    If none helps, contact your company help line.

    ABAMBO | Hard- and Software Engineer | Photographer
      D
      Daniel24299474wzlh
      New Participant
      October 14, 2024

      i have this issue also and so does the rest of my office

      Abambo
      Abambo
      Adobe Expert
      October 15, 2024

      This sounds a lot like a firewall issue to me.

      ABAMBO | Hard- and Software Engineer | Photographer
      D
      Daniel24299474wzlh
      New Participant
      October 15, 2024

      ok. for me it was a Google Chrome issue. it is fine with Firefox.

      A
      Amanda36409689k8pu
      New Participant
      March 29, 2024

      I am having the same issue. What was the solution?

       

        Abambo
        Abambo
        Adobe Expert
        March 29, 2024
        quote

        I am having the same issue. What was the solution?

         


        By @Amanda36409689k8pu

        You should at least add the information that has been asked by WendellaBee, when you think you have the same issue. Also: are you behind a corporate firewall? Did you try clearing cache and cookies? Did you change the browser? Did you try to change the network (home-work-cell)?

        ABAMBO | Hard- and Software Engineer | Photographer
        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        September 20, 2023

        @Tiffany30803486s8yc is this still an issue for you?

        W
        Whitlock32576597yvlh
        New Participant
        September 27, 2023

        I'm having the same issue. I have allowed pop-ups, cleared the cache, and reloaded the page but I still get the "For some reason, this action cannot be completed. Please try again shortly." error

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        September 27, 2023

        You are trying to download an audio file? What is the ID number of the file you are attempting to download? Does this happen for all files or one particular file? Can you try downloading over a different network? Could you provide a screenshot of the error and include the entire webpage in your screenshot?

          Abambo
          Abambo
          Adobe Expert
          August 28, 2023

          Works for me now!

          ABAMBO | Hard- and Software Engineer | Photographer
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