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17 replies

Mitchell369169814aa0
Participant
October 14, 2024

I'm having the same issue downloading preview audio from Adobe Stock. I'm on an Enterprise account at work, based in Australia. Is there any solution? 

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 15, 2024

Check out these options: https://community.adobe.com/t5/stock-discussions/error-message-when-downloading-audio-stock/m-p/14523699#M76676

 

If none helps, contact your company help line.

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ABAMBO | Hard- and Software Engineer | Photographer
    Daniel24299474wzlh
    Participant
    October 14, 2024

    i have this issue also and so does the rest of my office

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 15, 2024

    This sounds a lot like a firewall issue to me.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Daniel24299474wzlh
    Participant
    October 15, 2024

    ok. for me it was a Google Chrome issue. it is fine with Firefox.

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    Amanda36409689k8pu
    Participant
    March 29, 2024

    I am having the same issue. What was the solution?

     

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      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      March 29, 2024
      quote

      I am having the same issue. What was the solution?

       


      By @Amanda36409689k8pu

      You should at least add the information that has been asked by WendellaBee, when you think you have the same issue. Also: are you behind a corporate firewall? Did you try clearing cache and cookies? Did you change the browser? Did you try to change the network (home-work-cell)?

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      ABAMBO | Hard- and Software Engineer | Photographer
      WendellaBee
      WendellaBee
      Inspiring
      September 20, 2023

      @Tiffany30803486s8yc is this still an issue for you?

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      Whitlock32576597yvlh
      Participant
      September 27, 2023

      I'm having the same issue. I have allowed pop-ups, cleared the cache, and reloaded the page but I still get the "For some reason, this action cannot be completed. Please try again shortly." error

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      WendellaBee
      WendellaBee
      Inspiring
      September 27, 2023

      You are trying to download an audio file? What is the ID number of the file you are attempting to download? Does this happen for all files or one particular file? Can you try downloading over a different network? Could you provide a screenshot of the error and include the entire webpage in your screenshot?

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        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        August 28, 2023

        Works for me now!

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        ABAMBO | Hard- and Software Engineer | Photographer
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