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B
BlondieTexas
Participant
January 18, 2019
Answered

Fotolia Purchase History?

  • January 18, 2019
  • 2 replies
  • 1274 views

How do I access my old Fotolia purchase history?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi there,

The account is not migrated yet. But you are eligible for the online migration and you can migrate to the existing Adobe ID of yours.

Let me know if you need any more assistance.

Regards,

Sheena

2 replies

Sheena Kaul
Sheena Kaul
Legend
January 23, 2019

Hi there,

Please provide me your Fotolia ID to get this checked and will update you with more information.

Regards,

Sheena

B
BlondieTexasAuthor
Participant
January 24, 2019

I went to:

https://www.fotolia.com/Member/Login

I have 4 purchased files that did not transfer to Adobe Stock.

Fotolia ID:  anastasiakay

Sheena Kaul
Sheena Kaul
Legend
February 1, 2019

Apologies for the late response.

Getting this checked.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 19, 2019

That history should have been migrated into your account.

ABAMBO | Hard- and Software Engineer | Photographer
B
BlondieTexasAuthor
Participant
January 19, 2019

True, that's what the Adobe support folks told me. However my Fotolia purchases did not transfer.

They told me I would have to talk to Fotolia support for this issue and gave me this link:  https://www.fotolia.com/Info/Contact

I was able to log into the old Fotolia account and I have 4 purchases and licenses that did not transfer.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 19, 2019

    Looping in twaritar3263062​ or Sheena Kaul​ or MatHayward​ for expert advice.

    ABAMBO | Hard- and Software Engineer | Photographer
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