How Adobe shafted me

[Xyzaffair]

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.

So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.

so now i will recieve 100 credits per month instead of 250.

so it looks like it did not pay to be loyal to adobe.

I have no recourse the only support you can get is from india

after 11 years is this is how it is going to end.

[kglad]

for others, beware. changing a plan with adobe always means canceling the current one to start the new one.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Xyzaffair]

thanks for the move

[Xyzaffair]

but i did not want to change the plan, i just wanted to change something inside the plan

not knowing is not my fault there is noway to know all policies from adobe, and i still don't understand how wanting to change how you pay your bill should ever change your plan.

[kglad]

i understand you didn't know.  and i agree, it's not expected.  but that's the way it works and others should be aware.

[Xyzaffair]

will if nothing else as you say "be aware" so posting here maybe helps someone else frombad things happening to loyal customers, now am on a seven day trail period, imagine that, 132 months to a seven day trail period, and of course am going to cancell and move on, it is what it is.

[Xyzaffair]

so can you remove both post,thanks

[kglad]

i don't see a reason to remove them.  it's possible it may help someone.

[Abambo]

@Liza5C0C or @Riya123 Could you have a look into this?

@Xyzaffair,

I won't comment on your difficulties, I have asked Adobe staff to have a look into your situation and to see what can be done for you. I just want to mention that the whereabouts of the support are not important. In my company, I have Indian collegues, and I can say that they are at least as qualified than my American collegues.

(As you noted: I'm not an Adobe employee.) 

[Liza5C0C]

Hi @Xyzaffair - I reviewed your account, and it appears you dont currently have a stock plan. The only plan associated with your account is a Photoshop plan. When you mention "credits", are you referring to stock credits, or are you talking about generative credits? Each plan includes a different number of generative credits. It seems the plan you switched to offers fewer credits. 

[Xyzaffair]

am not sure why am placed here but yes it is generative credits, and i did not switch plans, i only wanted to change how i pay, sadly enough i have been informed that any change you want to do to a current account or plan will always close a plan and start a new one, this seems odd to me, but it is what it is, so it might serve more of a purpose for all if this could and should be move to the correct place and then locked because the matter in my mind will never be resolved.

[Abambo]

@kglad moved the thread here, as he thought you were talking about stock credits. The community forum was not the correct forum, neither for stock credits not for generative AI credits. 

As you are talking about generative AI credits: Generative AI credits depend on the plan you are, not on how you pay. And anyhow, if you change the payment method and stay with the same plan, you will keep the same generative AI credits.

So please mention the plan(s) you had and the plan(s) you got. 

I will move this to https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan.

[Xyzaffair]

I had the plan called Photography plan, and I still do, but the support member who help me change how I pay closed the Photography plan which i opened in november of 2013 and created new Photography plan december 17th 2024 and by doing so i i now recieve 100 generated credits per month instead of the 250 generated credits for being a member pre 2021, at least i think you had to be pre 2021 or pre 22 something like that. I only recieved 100 credits when under this so called new plan started.

[Jeffrey_A_Wright]

Xyzaffair, I am sorry for any confusion. I see that case ADB-37775045-M3Y8 was closed after we did not receive a response.

If you have additional questions about your plan change, and any associated generative credits, then please click on https://adobe.ly/3PmYA1I to begin a new interaction with our support team. You can reference your previous case ADB-37775045-M3Y8.

Please also bookmark https://adobe.ly/3BQDlCk for information on how you can review and update your recent support cases, Xyzaffair. This will prevent your next interaction from being closed if you still have additional questions.

You may also want to check your SPAM folder for e-mails from us on December 24th. ^JW

[kglad]

.. and, if you use chat, type "agent" in the chat field.