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J
Jim5FF4
Participant
September 3, 2020
Answered

How do I unlicense a premium asset or video that I purchased accidentally?

  • September 3, 2020
  • 1 reply
  • 218 views

Hi Sheena, 

I accidentally purchased a license for order number ADB128961444. Can you help? 

Thanks 

Jim

This topic has been closed for replies.
Correct answer Abambo

State the asset number please and wait until a friendly Adobe employee jumps in. Sheena is, when I'm correctly informed, no more responsible for Stock.

 

Alternatively you can contact Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Please look also here about accidental licensing: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
September 3, 2020

State the asset number please and wait until a friendly Adobe employee jumps in. Sheena is, when I'm correctly informed, no more responsible for Stock.

 

Alternatively you can contact Adobe support: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

Please look also here about accidental licensing: https://community.adobe.com/t5/stock/avoid-accidental-licensing-on-stock-website/td-p/10987662

ABAMBO | Hard- and Software Engineer | Photographer
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