how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[twaritar3263062]

Hi Sarah,

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[paulb39285993]

Hello Bev, I have several that I licensed that are too similar or from the same model. I only need one picture from one model not two. How Do I unlicensed several that I do not need? I have the stock numbers if you need them.

paul

[twaritar3263062]

Hi Paul,

I see you have an Adobe ID under the same ID as with forums.

Could you please share the File IDs which you have accidentally licensed so that we can further assist you?

Regards

Twarita

[paulb39285993]

Hello Here are the stock photos that I do not need licensed.:

#194511125

#180930415

#46311438

#760010

#011755

#930485

Thanks!

[twaritar3263062]

Paul,

I have added 6 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[christiank20522688]

Hello, I just received my free trial and was exploring my options and accidentally licensed a picture I DEFINITELY do not want!
Please help!
License

#67673401

[twaritar3263062]

Hi Christian,

I see you have an Adobe account under the same ID as with forums.

I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[MuhhammadRAR]

Hi I accidentally licensed #35645443 and #127700403 when my hand slipped on my track pad and clicked the license button. Could you help me out?

[twaritar3263062]

Hi Muhhammad,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed Stock images, I have added 2 image licenses to your account so that you can use them against different images.

Hope that helps!

Regards

Twarita

[josephg41661214]

Hi Bev - I have just misclicked and downloaded an image by accident. Are you able to remedy the situation?

[twaritar3263062]

Hi Joseph,

Sorry to hear that.

Please share the File ID which you have accidentally licensed so that we can further assist you.

Regards,

Twarita

[josephg41661214]

Hi Twarita,

the image i was referring to is #96249381 !

Thank you,

Joey

[Sheena Kaul]

Hi Joseph,

I've updated your account with 1 license so that you can use it against a different image.

Let me know if you've any additional queries.

Regards,

Sheena

[pairleed75499521]

The same thing happened to me today and I don’t even know how I managed to license the photo in question. Can you please help me? Can a confirmation dialog box be added To avoid this in the future?

[WendellaBee]

Hello P. D.,

I've responded on this thread: Re: Unlicensed a photo?

EBQ

[Sheena Kaul]

Please check the thread:Re: Unlicensed a photo? as Wendy mentioned!

[ga013-FOX]

I'm having an Licensing issue with the Stock images as well. When the drop down menu doesn't open up properly to save the image to a Library, it for whatever reason makes the image Licensed. Since this happens randomly, I am not able to recreate it for the Tech to view when they have access to my computer. I've lost out on 2 out of 10 Licenses. The two instances happened on two different days and I don't notice it happening until after the image gets accidentally Licensed and the number of Licenses I have left goes down.

[Susan14671220]

Bev...you seem to be the go-to person!  I've been trying to figure out how to move PREVIEW images to my library without licensing.  Just want to create some ideas that I MAY purchase later.  I have licensed and downloaded several images I do want, but there are 3 that I did not want - #78596435, #70534518, and #54756168.  I would appreciate credit for these. there are other images I want with this month's subscription.  Thanks.

[Beverley Gray]

Hi cindal

I have added 3 license credits to your account.  Please delete the incorrect ones.

The following doc explains how you can save previews to your library - Using Adobe Stock

Kind regards

Bev

[yoryanipena]

Bev, I am having the same issue. I never meant to license ID #29035574 . May this please be reversed? Thank you in advance

[Beverley Gray]

Hi yoryanipena

I have added a credit back to your account.  Please delete the incorrect image.

Kind regards

Bev

[yoryanipena]

Thank you very much!

[andrewh24912624]

Accidentally licensed ID #88127952. I would like to unlicense it if possible. Thanks!

[Beverley Gray]

Hi andrewh

I have added a credit back to your account.  Please delete the incorrect image.

Thanks

Bev

[andrewh24912624]

Thanks!