how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Beverley Gray]

Hi Jamaule

I've added a credit to your account to replace the image licensed accidentally.

Kind regards

Bev

[J_I__h]

Thank you Bev. Appreciate your reply.

Best Regards,

Jamaule Hall

CEO

HIJK Pictures, LLC

Office: 412-690-0657

[sgjjr]

I also accidentally licensed an image, if you can issue one credit please. Agree with the others, there really needs to be an 24-hour unlicense or an Undo function built in to the system, please.

[Beverley Gray]

Hi sgjjr

I've added a credit to your account.

Thanks

Bev

[tedchuang]

Same here... please unlicense #908743 purchased in error.

Hope there's a setting to disable the one-click license please.

Thank you kindly!

[twaritar3263062]

Hi Ted,

Sorry for the trouble it has caused to you. I have checked your account details and noticed that you have accidentally licensed the file ID(908743). Since there is no way to unlicense a file, I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[bbabcdefg]

Hi Bev,

I accidentally purchased 2 photos:  #90306210  and  #42385599. Can you please take them off my billing?

Thanks for your help.

[Beverley Gray]

Hi bbabcdefg

I've added 2 credits to your account to replace the ones licensed in error.

Thanks

Bev

[bbabcdefg]

Thanks for applying the credits.

My problem now is that I can not access the photos I had selected to use.

The Error message: "Licenses for this image are no longer available."

come up whenever I try to "License and Save".

Is this a glitch in the system? I tried 6 graphics and got the same message.

Please help,

Brenda

On Tue, Dec 29, 2015 at 2:14 AM, Beverley Gray <forums_noreply@adobe.com>

[Beverley Gray]

Hi Brenda

Are you still having issues with this?

See Re: Everything I try to download says "This license is no longer available" please help.

Thanks

Bev

[sthomps76]

Hi Bev,

If you could delete all the licenses that I added to my account today, it would be appreciated.

Thanks

[Beverley Gray]

Hi sthomps

We don't have the option of deleting licenses.  Are you looking to cancel your Stock subscription?

Thanks

Bev

[sthomps76]

Nope not looking to delete my Stock subscription.  These images I incorrectly added to my account as I only wanted to preview them.

91902836

62057979

59844056

65368777

65368783

75915323

[Beverley Gray]

Hi sthomps76

I have added 6 credits to your account to replace the ones licensed in error.

Please check our support pages for information on using Adobe Stock - Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev

[warrenv27423128]

Hi, Beverly. I accidentally clicked the license button on image 140384697. Can I please get a credit back for this image? I'm going to need all my tokens this month. Thanks!

[warrenv27423128]

cc EvilBugQueen1​ I accidentally clicked the license button on image 140384697. Can I please get a credit back for this image? I'm going to need all my tokens this month. Thanks!

[WendellaBee]

Hi W.V.,

Thanks for reaching out to me. I've confirmed that you licensed that asset and I've granted you a replacement license for it.

EBQ

[veg.corey]

Hi Beverley,

I've done it again. Can you please remove (92213224—startup business people group at office - image | Adobe Stock) that I accidentally downloaded?

I hope Adobe fixes this very common issue soon.

Many thanks!

[Beverley Gray]

Hi veg.corey

I've added a credit to replace the image downloaded in error.

Thanks

Bev

[ili_dsgns]

Hello Beverley Gray, I just now mistakenly licensed 2 images while transferring them between libraries: 69631304, 79078240

[Beverley Gray]

Hi iliana.teran

I've added 2 credits to your account to replace the ones licensed by mistake.

Thanks

Bev

[JoannaOlsen]

Dear Beverley Gray

Could you also delete some of my photos?

#34907002

#76675878

#79813170

(And not any of the other ones )

Thanks in advance!

[Beverley Gray]

Hi tariqj

I'm afraid we don't have the option to delete photos.  It appears that these images were part of your 30 day trial which expired on 16th January.

Kind regards

Bev

[JoannaOlsen]

Dear Beverley

Thank you for your quick response!

Would you then be able un-license them? And/or remove them from the history?

[Beverley Gray]

Hi tariqj

Unfortunately there isn't a way to unlicensed remove or remove from the history.

I hope this won't create a problem for you?

Regards

Bev