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I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?
Thanks!
Hi there
I've added a license credit to your account to replace the duplicate image ordered in error.
Kind regards
Bev
Hi K.,
Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.
EBQ
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Sorry for the delay Matt - I've added a license credit to your account.
Thanks
Bev
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Hello,
I tried to get a preview but mistakenly purchased File #: 4389547.
Requesting a credit please.
May I suggest there should be a confirmation box to check to purchase the license.
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Hi jackd
Thanks for the suggestion. I've added a license credit to your account to replace the one downloaded in error.
Regards
Bev
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Hello Beverley,
I accidentally licensed a photo that I didn't mean to. Like many other people complained here, it's TOO easy to license a photo by mistake. How can I get a license credit? The photo number is #44249521.
Thank you
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Hi Kevin
I've added a license credit to your account to replace the one licensed by mistake.
Thanks
Bev
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Hi Bev,
Just like everyone here...can you please give me a credit for
#82688285 |
which was licensed by mistake.
Thanks,
Marc
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Hi Marc
I've added a credit to your account to replace the one licensed in error.
Please check out our Stock support pages - Using Adobe Stock
Thanks
Bev
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Hi Bev,
I accidentally licensed an image when I was just trying to click on it and enlarge it to get a closer look. The image is:
Can you add a license credit to my account?
Thank you,
Ava
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Hi Ava
I've added a credit to your account to replace the one licensed in error.
Kind regards
Bev
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Hi Beverley,
I've accidentally licensed this illustration : 54155244
Can you please re-credit it?
Thank you
Fred
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Hi Fred
I've added a credit to your account.
Thanks
Bev
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Thanks Beverley, best regards
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Hi Bev,
I accidently licensed the image File #: 96478837 and did not mean to. I tried contacting adobe through support but could not get this matter resolved. Is it possible to have this image removed and replaced with an image credit?
Thank you,
Nick
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Hi Nick
I've added an image credit to your account to replace the one licensed in error.
Thanks
Bev
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Thanks Bev!
That was very quick. I appreciate it!
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Beverley, I was just previewing images and accidentally clicked and licensed AdobeStock_93675543.jpeg. Help!
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Hi meghanp51209324
I've added a credit to your account to replace the one licensed accidentally.
Thanks
Bev
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Hello. I licensed image #36749692 accidentally twice. I just wanten to try how it looks on my website. I didn't want to buy it. How can I unlicensed it? Thank you.
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Hi rutab23181802
I'm afraid it's not possible to unlicense an image. I've added 2 credits to your account as a gesture of goodwill.
Please check out our support page for help using Adobe Stock - Adobe Support
Thanks
Bev
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HI, please help!!! I just accidentally licensed 9 photos!!! I was sure I'm saving them to my library! what can I do now? Do I suppose to delete them? Just paid attention when actually licensed an image! Please tell me what to do!!
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Hi Ksenia
The options are to 'License & Save to Library' or 'Save Preview to Library'. Once an image has been licensed it is not possible to reverse this. As a gesture of goodwill I have added 9 credits to your account to replace the ones licensed by mistake.
Thanks
Bev
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Thank you very much Bev!!
How can I delete the wrong images from my License History?
Thanks!
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Hi Ksenia
It's not possible to delete images from License History so try to ignore them!
Thanks
Bev
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I'll pile on here... it's way too easy to accidentally license images. In fact, I licensed two today thinking I was adding to a library.
Adobe really needs to address this by adding some sort of confirmation dialog.
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I had this same problem - licensed something by mistake. Is this the place to resolve that?
Image is Business man pointing the text: Outcome