how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[samj53565114]

Hi there, I accidentally licensed image #94387099. I totally agree some UX improvements are badly needed to the Adobe Stock site to prevent this sort of thing.

[Beverley Gray]

Hi Sam

I've added a credit to your account to replace the one licensed in error.

For Adobe Stock information, please check - Adobe Stock Help | Adobe Stock Learn & Support

Kind regards

Bev

[ojim96392320]

I too just noticed I some how licensed an image twice.   #56077673. Will you please credit my account. Thank you!!!

[ojim96392320]

oh as well as image #51600671. I just noticed what I'm doing wrong. I think I'm saving the preview but I'm actually hitting purchase. will  you please credit this wanted image as well thank you

[Beverley Gray]

Hi ojim

I've added 2 credits to your account to replace the duplicate & the one licensed in error.

For more information about Adobe Stock, please check - Adobe Stock Help | Adobe Stock Learn & Support

Thanks

Bev

[KaEHa]

I did the same thing...   I wanted to save images to compare and I accidentally licensed them.

I deleted one thinking that would give me the credit back but that just deleted the photo... help!

49461189

67233272

and then one that i deleted not sure how i would get the number for that.

Thanks

[Beverley Gray]

Hi KaEHa

I see you've been in touch with our support team who have credited the images licensed in error.

Thanks

Bev

[KaEHa]

Yes, thank you!!  All take care of.

[TatOLS]

I did the same thing. I did not want the most recently licensed photo on our account. How can I fix this? This is a work account, I do not want to waste one of our allotted downloads on this image we wont use because Adobe makes it way to easy to accidentally click license.

[Beverley Gray]

Hi TatOLS

I have added 1 credit to your account to replace the image licensed accidentally.

Thanks

Bev

[kristinejennifer]

Hi Beverly,

Accidentally licensed this image:

• File #: 94022426

Can you help remove and credit back my account?

Thanks,

K

[Beverley Gray]

Hi K

I've added a credit to your account.

Thanks

Bev

[bronniemae]

I would love to also add the suggestion of having a 'confirm to purchase' step. My friend just accidentally purchased 4 photos thinking she was saving them to a library for me.

Thanks

Bron

[Beverley Gray]

Hi Bron

I've added 4 credits to your account to replace the ones licensed in error.

Thanks

Bev

[The Sequence Agency]

Hello,

I have accidently downloaded this image

• File #: 47553662
• https://stock.adobe.com/uk/stock-photo/discus-fish-yellow-symphysodon-discus-in-aquarium/47553662Discus fish, yellow Symphysodon Discus in aquarium.

Is it possible to get a credit back to the account?

Kind Regards

Sam

[Beverley Gray]

Hi Sam

I've added a credit to your account.

Thanks

Bev

[amandaede]

Hey Beverly,

I have the same issue - while scrolling I've accidently clicked the license icon of an image that I don't want. Can you please reverse the purchase/add a replacement credit? image# #95280712

Please add a confirmation step to licensing/purchasing - it will save everyone so many headaches! (Is there a feature request forum that I can post add this to or upvote?)

Thanks

[Beverley Gray]

Hi amandadgibbs

I see that Chat support assisted you.

Kind regards

Bev

[avaw32022842]

Hi Beverley,

Sorry to trouble you, but I just accidentally licensed FILE #: 112957520​

Can you please issue a credit to my account?

Thank you,

Ava

[avaw32022842]

Hi Beverley,

I'm sorry. I accidentally licensed 2 files today, not just 1.

Here are the two file numbers:

1) #72859244

2) #112957520

Can you please credit my account or unlicense these images for me?

Thank you for your help.

Best,

Ava

[Beverley Gray]

Hi Ava

I've added 2 credits to your account to replace the images licensed in error.

Thanks

Bev

[decodedt5433971]

Hi, 

As with everyone else, first time using your service and we clicked on the licence button by mistake.

We've only licensed this one mistaken photo so far so you can just remove it.

Would be great to have the credit back if possible.

Thanks!

[Beverley Gray]

Hi Decoded Team

I have added a credit to your account to replace the one licensed by mistake.

Thanks

Bev

[Lorenza71]

Hi, I have licensed a photo by mistake, how can I undo this? It's photo number 89970771.

Thanks

Lorenza

#89970771

[Beverley Gray]

Hi Lorenza

We don't have the option to undo this, but I've added a credit to your account to replace the one licensed my mistake.

Thanks

Bev