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I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?
Thanks!
Hi there
I've added a license credit to your account to replace the duplicate image ordered in error.
Kind regards
Bev
Hi K.,
Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.
EBQ
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Hi Marc,
I accidentally licensed a picture that I didn't want FILE #: 71626667. I've been reading thru this thread and I was wondering if there is a change down the line to fix this issue of accidental licensing because it just seems too easy to do and to difficult to undo.
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Hi Kathie,
I've granted you a license credit for the image. You'll see the credit the next time you sign into Adobe Stock.
EBQ
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I accidentally licensed an image somehow while scrolling on a tablet. How do I reverse it? The incorrect image is #40349619.
Thanks
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Hi jeholden
We're not able to reverse this but I've added a license credit to your account to replace the image licensed by mistake.
Kind regards
Bev
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Hi Beverley,
I've run into this myself. I licensed the following 5 files in error. Can you please assist? Thanks.
45945160
84479010
112356643
105915979
97246773
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Hi Erwin
It doesn't appear that image 97246773 has been licensed to your account but I have added credits for the others.
Kind regards
Bev
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Hi Beverley,
I just contacted the customer service and got this issue resolved. Thank you for your attention.
May I offer a suggestion?
I think Adobe should change the icon colors for "licensing" and "download preview" to differentiate them. It is so easy to accidentally license a photo when all I want to do is to download a preview. Couple times, I didn't even know that I licensed a photos until I see the photo credit dropped. I really like Adobe stock and especially the preview function, but got so scared of using it lately because I afraid that I would make the same mistake again, and wont have any credit left when I actually needs to license a photo. Because of this, I was actually thinking of switching to other stock photo libraries. Really hope this can improve!
Thank you,
Ali
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Hi Ali
Thank you for your feedback. We'll pass it along to the product team.
Kind regards
Bev
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Hello, I also accidentally purchased an image while scrolling through page options. Could you please advise me on how to undo this? It is image 125197234 by redfox331. Thank you.
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I have a touch screen and was trying to scroll through the page...
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Hi Alicia
I've replied to your private message.
Thanks
Bev
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Hi Sharron
There isn't an option to return an image once it's been licensed. As a gesture of goodwill I've added 2 credits to your account so you can select other images.
Kind regards
Bev
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Thank you.
On Wed, Nov 16, 2016, 3:19 AM Beverley Gray <forums_noreply@adobe.com>
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Hi Bev!
I just accidentally licensed an image as well - 99797343
Would you be able to help?
Thank you!
-Kelly
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Hi Kelly
I've added a credit to your account.
Kind regards
Bev
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Hi, I messaged you earlier but went out of this forum, because I don't know how else to contact you on here. Anyhow I made at least 2 mistaken purchases when I wanted something very similar. I deleted one thinking it will give back a license but it did not. How do I do this?
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Hi Carminia,
Please provide the asset number for the images you mistakenly licensed.
EBQ
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Thank you.
Here they are:
#123947984
#126723894
<https://stock.adobe.com/stock-photo/young-blond-businesswoman-and-her-husband-with-child-in-backgrou/126723894>
If possible, can I also unlicense something that I downloaded when I first
started experimenting, which I am never going to use?
#58828910 and <https://stock.adobe.com/stock-photo/super-logo/58828910>
#58704596
<https://stock.adobe.com/stock-photo/superhero-mom-concept/58704596>
Please advise. Thank you so much.
On Thu, Nov 17, 2016 at 2:52 PM, EvilBugQueen1 <forums_noreply@adobe.com>
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Thank you. Sent thru email.
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Hi Carminia,
There isn't an ability to unlicense and image. We can only grant credits as a goodwill gesture. I've done this and you'll see the credits the next time you log into Adobe Stock.
EBQ
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Hello,
I've been working on a web site for a client, and although we used dozens of images, there were 8 images they didn't like - and we are not using. I would be grateful if you could credit these, and I will delete the ones I downloaded immediately.
Thank you so much.
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Hi jnotovitz
Unfortunately it's not possible to return images that weren't used. As a gesture of goodwill I have added some credits to your account.
Thanks
Bev
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Thank you Bev, it won't happen again.
J.
<personal information removed by moderator>