how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[tannerhewitt]

Also having a licensing issue. Accidentally clicked on the following photo:

#4008796

Not sure what to do, any help would be very much appreciated.

Thanks!!

Tanner

[WendellaBee]

Hi Tanner,

I've granted you a credit for that image. You'll see the credit the next time you sign into Adobe Stock.

EBQ

[KanikaS]

LOCKING THE DISCUSSION

[clubjoe]

Same happened to me, i accidentally clicked license and wasted a credit on a photo i just wanted to preview (#127821475) is there a way to undue this action?

[WendellaBee]

Hi Joe,

What is the ID # of the image, please?

EBQ

[clubjoe]

#127821475

[WendellaBee]

Hi Joe,

I've granted you a credit for the image. You'll see the credit in the Adobe Stock site navbar the next time you sign into Adobe Stock.

EBQ

[beckyb75335760]

I also licensed two images mistakenly, I thought I was saving the preview to my library...but must have pushed the wrong button. The image numbers are 19745474 and 110610285.

[WendellaBee]

Hi BB,

I've granted you two credits for the images that you accidentally licensed. You'll see these credits the next time you sign into the Adobe Stock website.

EBQ

[dylanwalsh]

Wow. Seems Adobe needs to fix this issue. I made the absolute misfortunate mistake of licensing a $249 photo when I thought I was only paying $.99! I was mortified. We're a nonprofit charity and we don't have that kind of money to spend on a photo (for $249, one can get 750 pictures at Shutterstock!). Because I had downloaded the picture to my computer, Adobe wouldn't refund the money and remove the license — the way it seems to be doing so here for others. Instead, they gave me 4 credits (four 99 cent pictures). I'm really unhappy about it, so much that, when my membership is up, I'm going to purchase pictures elsewhere. $249 for one picture was quite financially a wipe out for us. And that Adobe seems to have no trouble telling me to simply delete a picture after it's been accidentally downloaded/licensed, I don't know why they couldn't do likewise for me. Adobe really needs to make it a little more difficult to make accidental licensing, especially if the picture is more than 99 cents.

[taliam11475548]

Hi There, I have also licensed two images mistakenly, I thought i was saving the preview to my library, to review later, as I did with other artworks originally. What should I do? It should be clear I have not downloaded or used the images.

[WendellaBee]

Hi Talia,

Please provide the ID#s of the items you accidentally licensed.

EBQ

[taliam11475548]

Hi EBQ, The images are the following-

39351612

and

109327784. My apologies, I will be more careful now that I understand the process. Thank you!

[WendellaBee]

Hi Talia,

I've granted you credits for the two images. You'll see then the next time you sign into Adobe Stock.

EBQ

[frank_ek90384]

I also accidentally licensed two images - please give me credit for these: FILE #: 132549378; FILE #: 132580617https://stock.adobe.com/stock-photo/beautiful-shanghai-skyline-at-night-modern-urban-background/1325...

I downloaded one because I didn't know I could undo, I'll relicense if I end up using it, we're not using unlicensed pictures.

It should not be possible to accidentally license without confirmation!!!

Thank you,

Nadine

[WendellaBee]

Hi FEK,

We are working on a solution for the accidental licensing issue, but I have no ETA yet. I have granted you two credits for the two images you mentioned. You'll see these credits the next time you sign into Adobe Stock. When you licensed these images did you purchase from the image thumbnail, where the little cart icon appears when you mouseover the image?

EBQ

[frank_ek90384]

I'm not sure what I accidentally clicked on. I only see thumbnails even when I click on the image. Thank you for the refund.

[tedb86217194]

I just accidentally licensed  #5019488 in my account.  May I have that removed from my library?  Thank you!

Ted Burnham

[WendellaBee]

Hi Ted,

You can delete it from your library, but the image will remain in your license history. I have granted you a credit for this image. You will see the credit the next time you sign into Adobe Stock.

EBQ

[nicolab17505328]

I accidentally purchased FILE #: 122977706 . How do I unlicense this and get my download back for the correct image? It is way too easy to accidentally make a purchase.

[WendellaBee]

Hi NB,

I've granted you a credit for the image. You'll see the credit the next time you sign into Adobe Stock.

EBQ

[nancyl33125122]

Like what seems like thousands of others, I have accidentally licensed two images that I only wanted to save to my lightbox. I need to be able to unlicense these two images and get my monthlly credit back...how can I do this?

[WendellaBee]

Please provide the file ID numbers for the assets you accidentally licensed.

EBQ

[KrissyUCR]

Ugh. I have ALSO made the same mistake everyone else is making (WHO DESIGNED THIS INTERFACE!? GOOD GAWD!).

This is my first time using Adobe Stock and while I thought I was adding items to my lightbox I was buying licenses.

So...7 images. I'm speaking to Alok on Adobe chat and he says there is nothing he can do, refused to help in any way (despite linking him to this thread), so I'm reaching out here to see if I can get any luck.

I haven't downloaded a single one, is there anything can be done?

#60212128
#66838480
#46067639
#54950053
#116529618
#60373494

[Beverley Gray]

Hi KrissyUCR

I have added some credits to your account as a gesture of goodwill.

Please use the Preview option to save images to a library - see Using Adobe Stock

Kind regards

Bev