how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Sheena Kaul]

You are welcome!

[atvee]

Hello Sheena

I accidentally purchased an image instead of adding it to a Lightbox.

Could I possibly get a refund?

Image -80232006

[twaritar3263062]

Hi Amanda,

I have added an image credit to your account as a goodwill gesture so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

[lenat91]

Hello,

I've just made the same exact mistake for the following two files:

#48646447

#120864072

Can I please have a credit for these two?

Thank you!

[twaritar3263062]

Hi Yelena,

I see you have an Adobe account under the same ID as with forums.

Since you have accidentally licensed 2 Stock images, I have added 2 image licenses to your account so that you can use them for different images.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[lenat91]

Thank you, all set!

[twaritar3263062]

You are welcome!

[TimScott]

Hi, I just accidentally licensed an image today, not the first time, but it's the most recent. My team account is Alpha II. Can you help me?

#173650311

[twaritar3263062]

Hi Tim,

I see you have Adobe Stock 10 images a month(one-year) plan under the team's account. I would request you to contact your admin who would be able to get the issue sorted for you.

Feel free to update the thread in case of any additional questions.

Regards

Twarita

[anthonyjames88]

Good Evening,

I hope you can help in regards to an issue similar to the above users. Being new to adobe stock I have accidently licensed 2 stock items I don't require (the last two added to my library)

Thanks

Anthony

[Beverley Gray]

Hi Anthony

I've added 2 credits to your account to replace the images licensed in error.

Kind regards

Bev

[Ed Brandal UK]

Hi Beverley

I have downloaded the following image in error:-

#15495161

Please can you remove the licence add a credit to my account? Thank you.

The reason I did this was I clicked on the 'Licence & Save to Computer' screen assuming it would have a confirmation screen but the image downloaded straight away.

Thank you

[Beverley Gray]

Hi Ed

It's not possible to remove the license but I've added a credit to your account.

Kind regards

Bev

[green forest farms]

2 and a half years later and i guess this is still relevant - I just did the exact same thing thinking i was saving the preview to my library - and it licensed and used my credit.   Is there still no way to adjust this myself?

[Kanikas]

Hi Green%20forest%20farms,

I've added an image credit to your account so that you can license a different image instead.

Hope this helps.

[kschwarzer]

Hi Beverley

Please assist.

I've licensed image #140151459 by accident trying to preview it, how do I remove it?

[Kanikas]

Hi Kristen,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned, you have licensed an image by mistake, I've added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

[frans13051915]

Hello,

ive accidentally licensed an image that I didn't need as I was just trying to view but clicked on the wrong button! Please could you help!

Its image 65137588

Thank you!

[Kanikas]

Hi Fran,

I see you have an Adobe account under the same Adobe ID as with forums. As you mentioned, you have licensed an image by mistake, I've added an image credit to your account so that you can license a different image instead.

Hope that helps.

Feel free to update the thread for any other query.

Regards

Kanika

[emmap88006427]

Hi. I've just had the same problem. I accidentally licensed https://stock.adobe.com/au/stock-photo/pregnant/130274015

Are you able to put a credit back on my account? Thanks in advance for any help you can provide. Emma

[twaritar3263062]

Hi Emma,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[deptofbioregion]

Hi, I am a brand new user and I accidentally licensed image number 72395359 (but never downloaded).  Is there any chance it can be un-licensed?

[twaritar3263062]

Hi Hobob,

I see you have an account under the same Adobe ID as with forums. I have checked your account details and noticed that you have accidentally licensed the file ID(72395359). Since there is no way to unlicense a file, I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[victory7685638]

Hi Adobe Staff,

I accidentally licences few photos - trying to save in library and pick later.

I did not download these yet, as you can see for my file.

#99167308

#162170891

#85984643

#102320178

#172327123

Thank you the assist!

Vic

[ZoeNowland2006]

Hi Beverley, I did the same thing, and licensed the same image a couple of times by mistake. I have deleted them from my library. Could I receive a credit for the mistake?

Thanks,

Dan