how do I unlicense something that I purchased accidentally?

Report · Jul 20, 2015

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

Report · Nov 29, 2017

Hi! I just accidentally licensed a picture when clicking the thumbnail to see a larger version. Its 63429750, thank you so much!

Report · Nov 30, 2017

Hi Thomas,

I apologize for the troubles you faced but unfortunately, we have no way of unlicensing the accidentally licensed image.

Therefore, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Sheena

Report · Dec 06, 2017

Hi Sheena! Thank you so much for helping me get a credit. Also I just did it again. You guys should really think about having another confirmation before the photo becomes licensed, its way to easy to do by mistake. Thank you so much for making it right though and crediting my account. Here is the image number of my latest goof up. 89288014.

Thanks!

Thomas

Report · Dec 07, 2017

Hi Thomas,

I apologize for the troubles you faced but we have already notified the team of the same we are working on improving the user experience.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Sheena

Report · Dec 07, 2017

Hi Sheena,

I've accidentally licensed an image through my account (GENESISPR) - #36992696 could you remove and revert the 1 credit back to my account if possible.

Many thanks,

Alex

Report · Dec 07, 2017

Hi Alex,

I apologize for the troubles you faced but unfortunately, we have no way of unlicensing the accidentally licensed image.

Therefore, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Sheena

Report · Jan 10, 2018

Hello. I have the same problem. I was adding photos to library but I licenced them (by mistake). Can you help me unlicence pictures and don't need/want to download

Thank you

Radoslav

Report · Jan 10, 2018

Hi Radek,

There is noway to unlicense the image but please confirm me the image# so that we can help you.

Regards,

Sheena

Report · Dec 10, 2017

Hi I'm a new user and I accidentally licensed a photo too.

#140023990

Does this mean I'm going to be charged for this photo? If so, how much? It's shows as a standard photo/license.

Additionally, upon joining it showed that I had 10 photos available. When I accidentally licensed this photo, it's now showing that I have 9 photos available. Are the available photos free (i.e. will I not be charged for the accidental licensed photo)?

Report · Dec 11, 2017

Hi Joe,

I have checked your account and I see that you had accidentally licensed that image and therefore it used up 1 licenses from your 10 licenses allocated as per the subscription plan.

However, since there is no way to unlicense the image, I have added 1 credit to your account so that you can use it against this image for a different one.

Additionally, please see Stock FAQ: How to license an image with Adobe Stock? for more details.

Let me know if that helps!

Regards,

Sheena

Report · Dec 21, 2017

Hello Sheena,

I also mistakenly clicked the license instead of add preview to Library button one two images, can you help me choose 2 different images?

FILE #: 72212449

FILE #: 132767237

Thank you,

Dave

Report · Dec 22, 2017

Hi David,

I have added two image credits to your account so that you can license different images instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Dec 22, 2017

Thanks Twarita!

Report · Dec 22, 2017

You are welcome David

Report · Dec 24, 2017

Hi @Beverley,

I also have accidentally licensed 3 images while moving photos around libraries. Only realised when all photos were moved.

The photos I accidentally licensed and would like the license revoked are:

the sun - Buy this stock photo and explore similar images at Adobe Stock | Adobe Stock https://stock.adobe.com/uk/stock-photo/the-sun/135696589?prev_url=detail
Road Leading Into A Sunset - Buy this stock photo and explore similar images at Adobe Stock | Adobe ...
city with a night on the beach - Buy this stock photo and explore similar images at Adobe Stock | Ad...

Thank you in advance!

Report · Dec 25, 2017

Hi Lorenzo,

I have already added 3 image credits to your account.

Please see the thread: Re: how do I unlicense something that I purchased accidentally?

Regards

Twarita

Report · Jan 03, 2018

Hello!

I accidentally licensed an image as well. Is there any way to get a credit back for our team?

Thank You,

Annie

Report · Jan 03, 2018

Hi Annie,

Can you please share the file ID which you have accidentally licensed so that we can help you further?

Regards

Twarita

Report · Jan 03, 2018

Yes, the file ID is:

#11705604

Does that help?

Thank You!

Annie

Report · Jan 03, 2018

Hi Annie,

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Report · Jan 03, 2018

Wow, I appreciate that so much!

Thank You!

Annie

Report · Jan 04, 2018

Thanks you!

Report · Jan 10, 2018

Hello. I have the same problem. I was adding photos to library but I licenced them (by mistake). Can you help me unlicence pictures and don't need/want to download

Thank you

Radoslav

Report · Jan 20, 2018

I made the mistake of licensing images which I thought I was merely adding items to my library for future use. I didn't realize it would take away from my allotment. Instead believed I was essentially placing them as 'favorites' in a way.

Could you fix this error for me as my 10 stocks are practically moved up but I am not planning on using the images currently held.

Image numbers are:

#97429377

#89639121

#43499945

#117521312

#117513306

#89653696

#61011028

Sorry for any inconvenience this may cause and thank you so much in advance.

Report · Jan 22, 2018

Hi Karen,

Since you have accidentally licensed Stock images, I have added 7 image credits to your account so that you can license different images instead.

Also, please see the help document: Stock FAQ: How to license an image with Adobe Stock?

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

how do I unlicense something that I purchased accidentally?

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