how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[davev90240848]

Hi Twarita,

I accidentally licensed a photo I did not mean to. Can you please credit the account back. My order was:

Order # ADB030254034NL

Regards

Dave

[twaritar3263062]

Hi Dave,

We apologize for the inconvenience caused to you. Could you please share the file ID so that we can assist you further?

Regards

Twarita

[davev90240848]

Hi Twarita.

The ID #121132538

Regards

Dave

[twaritar3263062]

Hi Dave,

I apologize for the inconvenience caused to you.

Since you have accidentally licensed a Stock standard image, I have added an image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[davev90240848]

Hi Twarita,

It was a fault i like te received the money back.

Regards

Dave

[twaritar3263062]

Dave,

Please contact our support team Support FAQ: How can I contact Adobe for support? for the refund requests.

In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

[drone_creative]

Hello,

I accidentally clicked licnense on FILE #: 21496863. Could You please refund the credit? I also want to mention that I think it is a very bad practice from Adobe, to create a UI which facilitates accidental purchases, and then the only way to correct the mistake is to chat your customer support.

Thank you very much!

[twaritar3263062]

Hi Drone,

I apologize for the inconvenience caused to you.

Our engineering team is constantly working to further improve the stock site.

Since you have accidentally licensed one Stock standard license, I have added one image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[christiank20522688]

Hello, I have - once again - accidentally licensed two photos... hopefully they will make it more of a process in the near future.

#87598131

#74211778

[twaritar3263062]

Hi Christian,

Since you have accidentally licensed two Stock files, I have added 2 image licenses to your account as a gesture of goodwill.

Please follow the steps to license an image with Adobe Stock: Stock FAQ: How to license an image with Adobe Stock?

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[isu-mcn-1999]

I accidentally licensed #116913928 by mistake, but I meant to get the candid version: #116913923. Can I exchange my license for an image?

[twaritar3263062]

Hi Emily,

Since you have accidentally licensed 1 Stock file (File ID: 116913928), I have added one image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[stepheno72610457]

Hi,

I just accidentally licensed five images. Could I please receive refunded credits for these?

#98351451

#108117927

#189533266

#60289333

#70823192

thanks,

Stephen

[twaritar3263062]

Hi Stephen,

Sorry to hear that.

Since you have accidentally licensed 3 Stock files, I have added three image licenses to your account so that you can use them against different images.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[ghernalsteen]

Hi there,

I accidentally licensed a photo 67164981​ can I please have it removed, thank you!

Autumn

[Sheena Kaul]

Hi Autumn,

Since you have accidentally licensed 1 Stock file, I have added one image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[ghernalsteen]

Thanks so much!

[Sheena Kaul]

You are welcome!

[amandacorinium]

Hi,

We have accidentally licensed image FILE #: 50754660

Any way you can credit this one as we require a different image to use?

Many thanks!

[twaritar3263062]

Hi Amanda,

Since you have accidentally licensed 1 Stock file, I have added one image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[hankish]

I accidentally clicked the license button on a photo just now that is terrible.

Can you help me unlicense it??

[twaritar3263062]

Hi Hank,

Sorry to hear that.

Can you please share the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

[hankish]

The file id is "#112635289".

On Mon, Jun 4, 2018 at 8:40 AM twaritar3263062 <forums_noreply@adobe.com>

[twaritar3263062]

Hank,

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

[hankish]

Thank you!

On Mon, Jun 4, 2018 at 10:58 AM twaritar3263062 <forums_noreply@adobe.com>