how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Sheena Kaul]

Hi Daniel,

Kindly mention the file IDs that you've licensed accidentally so that we can assist you further.

Regards,

Sheena

[mnease]

Hi Beverly,

I accidentally licensed image #81435408

Can I please get the credit returned?

Thank you.

[Sheena Kaul]

Hi Michael,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

[gavint16389307]

My first day on here and whilst pooling photos for possible use now realise that I was licensing them rather than lightbox-ing them , so am stuck with several images I don't really need and am one credit short of the image I do! 😞

Gavin

[gavint16389307]

PS It's images 35728668, 82839548 and 20539154 which I didn't need.

Thanks

Gavin

[Beverley Gray]

Hi Gavin

I've added 3 license credits to your account as an exception.

Please delete the incorrect images from your computer.

Thanks

Bev

[gavint16389307]

Thanks, Bev. Appreciate it!

Gavin

[chrisy88136656]

Hi Bev, is there any chance that you could remove image #6580457 from my account please? I used Adobe Stock for the first time today, and I too fell foul of a 'button pressing incident' that resulted in me licencing the wrong picture. I haven't downloaded it.

Thank you

Chris

[Beverley Gray]

Hi Chris

I've added an image credit to replace the one licensed in error.

Thanks

Bev

[chrisy88136656]

Thank you Bev, most appreciated

[DSMKZ]

Same issue here - I'm using a Mac with a trackpad and I guess my finger brushed on the licence option, which is very easy to do.

In my case, I thought there was no going back and opened the file (a collection of corner ornaments which are of no use to me). Then I read here about how people had had their licences reversed, so I contacted support via Chat. I was told that because I'd downloaded it, I couldn't get a credit.

This is a bad system, Adobe! The licence button is effectively a payment, and should include some kind of confirmation. When I explore the Stock images, I feel like I'm treading around a minefield, where one wrong click will use one of my precious 10 monthly images.

ALSO - why not allow users to unlicence their own images? (Or a certain number of images.) The prominent watermarks on sample images often make it hard to assess the look, and I would be more willing to try out an image if I had the chance of undoing it if it didn't work. The licence is supposed to be for use, not merely for the privilege of downloading or looking at an image.

Duncan McKenzie

Oakville, Ontario

[Beverley Gray]

Reply to post 48

Hi DSMKZ

Thank you for your feedback.  I will pass this to the product team.

I've added a license credit to your account to replace the one downloaded in error.

Kind regards

Bev

[randy_mills]

Embarrassing as it is, I also licensed an image accidentally.  I clicked the License & Save button mistaking it for the Save Preview button.  Maybe there should be a "confirmation" message before actually licensing?  I know those popups can be a drag when trying to speed through your workflow, but could be a necessary evil in this case.  Thanks.

[Beverley Gray]

Reply to post 49

Hi randy.mills

I've added a license credit to your account to replace the one downloaded by mistake.

Kind regards

Bev

[randy_mills]

Thank you Beverly!  It is appreciated!

[mrnoble]

Hi,

I also accidentally licensed an image. American football player in action at game time - image | Adobe Stock #71832420

From a UX standpoint this is pretty bad. I agree with someone's suggestion above that a confirmation message appear to avoid doing this or some other mechanism like only allowing licensing on the detail page or allow undoing within a certain period of time.

[mrnoble]

This one as well too please. 55842188 thanks!

[Beverley Gray]

Hi mrnoble

I've added 2 license credits to your account to replace the ones licensed in error.  Please delete the incorrect images.

Thanks

Bev

[mrnoble]

Thanks Beverly!

[ben.r.mackay]

I have also accidentally licensed a photo. How do I unlicense? I have no need for the image, and have other wintry photos I need for my current project. What information do you need? I've already deleted the photo from my library/desktop...

#51153458

[Beverley Gray]

Hi ben.r.mackay

I've added a license credit to replace the one licensed accidentally.

Thanks

Bev

[ben.r.mackay]

Thank you for your quick response. Much appreciated.

[ginpix]

#90408288 downloaded accidentally while browsing. how is this even possible?? is there a way to undo this purchase please and remove the buy license buttons on images on the search page? thanks.

[Beverley Gray]

Hi ginpix

I've added a license credit to your account to replace the image downloaded in error.

Thanks

Bev

[J_I__h]

Hello,

I just accidentally licensed a vector file that I didn't want. Here's the file # 55452256 Can I receive a credit for this?

Jamaule