how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Beverley Gray]

Sorry for the delay Matt - I've added a license credit to your account.

Thanks

Bev

[jd2020]

Hello,

I tried to get a preview but mistakenly purchased File #: 4389547.

Requesting a credit please.

May I suggest there should be a confirmation box to check to purchase the license.

[Beverley Gray]

Hi jackd

Thanks for the suggestion.  I've added a license credit to your account to replace the one downloaded in error.

Regards

Bev

[kevinl47323405]

Hello Beverley,

I accidentally licensed a photo that I didn't mean to. Like many other people complained here, it's TOO easy to license a photo by mistake. How can I get a license credit? The photo number is #44249521.

Thank you

[Beverley Gray]

Hi Kevin

I've added a license credit to your account to replace the one licensed by mistake.

Thanks

Bev

[marcf98913644]

Hi Bev,

Just like everyone here...can you please give me a credit for

#82688285

which was licensed by mistake.

Thanks,

Marc

[Beverley Gray]

Hi Marc

I've added a credit to your account to replace the one licensed in error.

Please check out our Stock support pages - Using Adobe Stock

Thanks

Bev

[avaw32022842]

Hi Bev,

I accidentally licensed an image when I was just trying to click on it and enlarge it to get a closer look. The image is:

• File #: 56964894‌

Can you add a license credit to my account?

Thank you,

Ava

[Beverley Gray]

Hi Ava

I've added a credit to your account to replace the one licensed in error.

Kind regards

Bev

[fred-ostara]

Hi Beverley,

I've accidentally licensed this illustration : 54155244

Can you please re-credit it?

Thank you

Fred

[Beverley Gray]

Hi Fred

I've added a credit to your account.

Thanks

Bev

[fred-ostara]

Thanks Beverley, best regards

[nicholasv57794773]

Hi Bev,

I accidently licensed the image File #: 96478837 and did not mean to. I tried contacting adobe through support but could not get this matter resolved. Is it possible to have this image removed and replaced with an image credit?

Thank you,

Nick

[Beverley Gray]

Hi Nick

I've added an image credit to your account to replace the one licensed in error.

Thanks

Bev

[nicholasv57794773]

Thanks Bev!

That was very quick. I appreciate it!

[meghanp51209324]

Beverley, I was just previewing images and accidentally clicked and licensed AdobeStock_93675543.jpeg. Help!

[Beverley Gray]

Hi meghanp51209324

I've added a credit to your account to replace the one licensed accidentally.

Thanks

Bev

[rutab23181802]

Hello. I licensed image  #36749692 accidentally twice. I just wanten to try how it looks on my website. I didn't want to buy it. How can I unlicensed it? Thank you.

[Beverley Gray]

Hi rutab23181802

I'm afraid it's not possible to unlicense an image.  I've added 2 credits to your account as a gesture of goodwill.

Please check out our support page for help using Adobe Stock - Adobe Support

Thanks

Bev

[kseniao81895158]

HI, please help!!!  I just accidentally licensed 9 photos!!! I was sure I'm saving them to my library! what can I do now? Do I suppose to delete them? Just paid attention when actually licensed an image! Please tell me what to do!!

[Beverley Gray]

Hi Ksenia

The options are to 'License & Save to Library' or 'Save Preview to Library'.  Once an image has been licensed it is not possible to reverse this.  As a gesture of goodwill I have added 9 credits to your account to replace the ones licensed by mistake.

Thanks

Bev

Adobe Support

[kseniao81895158]

Thank you very much Bev!!

How can I delete the wrong images from my License History?

Thanks!

[Beverley Gray]

Hi Ksenia

It's not possible to delete images from License History so try to ignore them!

Thanks

Bev

[BradOliver]

I'll pile on here... it's way too easy to accidentally license images.  In fact, I licensed two today thinking I was adding to a library.

Adobe really needs to address this by adding some sort of confirmation dialog.

[karenb14826788]

I had this same problem - licensed something by mistake. Is this the place to resolve that?

Image is Business man pointing the text: Outcome