how do I unlicense something that I purchased accidentally?

[omnius42]

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere.  I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice.  It really needs more feedback on what I am about to do.  So, how do I un-license the extra copy of a photo?

Thanks!

[Beverley Gray]

Hi enthusiastkaren

Thanks for the suggestion!  I have added a license credit to your account.  Please delete the incorrect image.

Kind regards

Bev

[edwards71687813]

Hi Beverly,

I accidentally licensed 71949138 when my hand slipped on my track pad and clicked the license button. Could you help me out?

Thanks!

[Beverley Gray]

Hi edwards71687813

I've added a license credit to your account.  Please delete the image purchased accidentally.

Kind regards

Bev

[Cesar Portela]

Hi Adobe / Bev,

Sorry I´dont speak englsish, and I have copied the complain from another user wtih the same problem than me but changing the ID of the photo.

I also just accidently purchased a photo license

#38169517

It's so near to the button for previewing it for later that sometimes the mouse drifts a bit.

Unfortunately, there's no double confirmation or automated reversal option.

Can you please manually reverse this image purchase?

And another question...

When the photo is a premium licence (499€)... how do I do when I click in one of these images... i buy them with an only one click???? it´s very very dangerous!!!! this option is very unsafe...

Thank you,

Cesar Portela

[Beverley Gray]

Hi Cesar

I've added a credit to your account.

With the Premium licenses if you click 'License & Save to....' you get another screen where you have to confirm the purchase.

Thanks

Bev

[nataliac41064410]

Hello, same issue here. I licensed image #49937863 accidentally. How can I unlicensed it? Thank you

[Beverley Gray]

Hi nataliac

I've added 1 license credit to your account.  Please delete the incorrect image.

Kind regards

Bev

[nataliac41064410]

Done! Thank you so much

[andrewh24912624]

Hello Beverley,

I licensed a few photos I didn't mean to. Can you please credit the account back on photos:

#21788939

#94099873

and #44655332

Thank you!

[andreag38314088]

‌Hi,

i just did the same thing. #39688564. Can you please remove it?

thanks,

andrea

[Beverley Gray]

Hi Andrea

We don't have the option to remove it, but I've added a license credit to your account to replace the image downloaded in error.

Thanks

Bev

[project36]

Hi Beverly,

I also accidentally licensed an image (86030302).

Can you help me?

Joe

[twaritar3263062]

Hi Joe,

Since you have accidentally licensed an image, I have added an image credit to your account so that you can license a different image instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[nicolemaluso]

Hi Beverly, I have done this also a few images in the past few days as I have been doing tons of image searches. Thanks. #65586754  #93362087​  #58835864

[Beverley Gray]

Hi Nicole

I have added credits to your account to replace the ones licensed in error.

Thanks

Bev

[andreag38314088]

Hi Bev,

I accidentally purchase the wrong photo as well. Can you please re-issue my credit? photo 22104515.

Thanks!

-Andrea

[Beverley Gray]

Hi Andrea

I've added a credit to your account.

Kind regards

Bev

[krisdigitalm]

Hello, @Beverley,

I'm new to Adobe Stock and didn't realize that I repurchased a duplicate graphic - 71128040 (abstract tech background). I'm not sure how I didn't realize it was already purchased, but I'll be sure to be mindful of it going forward. May I please have a reversal for this duplicate purchase? I greatly appreciate your help.

Thank you kindly,

Kris S.

[Beverley Gray]

Hi Kris

You have licensed 2 different images - 71128040 & 73191988.  I couldn't see a duplicate purchase on this account?

Kind regards

Bev

[stacyhhelp]

Hi Bev/Adobe,

I've also had an issue when trying to move a photo into a library and it accidentally licensed. Here is the image we do not want #8562067.

Many thanks!

[Beverley Gray]

Hi stacyhhelp

I checked using the ID you used to post on the forum and only the following images have been licensed:

96518148

82260083

65464553

49469690

Could you please check and confirm that this is correct.

Thanks

Bev

[stacyhhelp]

Hello Bev, The team account I was using that had the accidental download disappeared yesterday because our Creative Cloud payment didn't go through. The account and licensed images you are seeing are for my personal account. My team admin is out until Monday, and he handles all the payments, so this may not be able to be solved until next week.

Thanks!

[matejka@agenturadaniel.cz]

Hi Bev,

Can you please do the same for me, please? I'm only downloading sample photos and misclicked for purchase. It would really be great to re-confirm a purchase. The license I don't want is for a photo # 61521987.

Thank you!

[Beverley Gray]

Reply to post 197

Hi there

I've added a credit to your account.

Thanks

Bev

[P4ugusto]

This morning, mistakenly licensed two images unintentionally - # 96709125 and # 47112410 - it is possible to un licensed - I work in a mac