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how do I unlicense something that I purchased accidentally?

Forum|Forum|10 years ago
July 20, 2015
143 replies
76387 views

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

This topic has been closed for replies.

Correct answer WendellaBee

Hi K.,

Apologies, I only now saw your post. I don't see a record of you contacting customer care under the Adobe ID you are using here on the forums. I'm sorry you had a poor experience if you decide to renew your Adobe Stock subscription by the 19th, thirty days from when you closed your most recent subscription, I can assist you with receiving a replacent for the accidental licenses.

EBQ

Show previous replies

Payton Ware

Participant

Hey Sheena,

I was wondering if might ask for your assistance. I started my first month of Adobe stock today and the first item I licensed turned out to be a mistake. It was for file #216549725. Hoping I could replace this image for something else in the library.

Thanks,

Payton

Sheena Kaul

Legend

Hi Payton,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

K

kingas76415808

Participant

Hi Sheena,

I have accidentally licensed a font...I was simply trying to enlarge the thumbnail to get a better look at the font and ended up licensing it. Can this be helped? The font is:

#265941043

Thanks in advance,

Kinga

H

hayleyb7568251

Participant

I have accidentally licensed a photo to my account, the license button is so easy to accidentally hit. How can I remove this photo from my purchased images?

#203669981

Thanks

Sheena Kaul

Legend

Hi Hayley,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

J

joleenp83485384

Participant

Hi,

I was browsing through images and accidentally licensed File#195697328. Is it possible to unlicense this and get my credit back?

Thank you!

Joleen

Sheena Kaul

Legend

Hi Joleen,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

IntegralAg123

Participant

Hi!

Unfortunately I too have run into the same problem as many people here. Not knowing what I was doing, I accidentally downloaded this license #259018990 - and do not need it. Would it be possible for this to be reversed? Thanks in advance!

Sheena Kaul

Legend

Hi Annabelle,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

H

had00ken

Participant

Hi Sheena, could you also revoke licence on my accidentally purchased #30235413 too please. Thank you

C

christopht63414241

Participant

I accidentally licensed image #242170913. Can this be reversed. Thanks

Sheena Kaul

Legend

Hi Christoph,

Sorry for the trouble it has caused to you.

Since you have accidentally licensed 1 Adobe Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

genea23730578

Participant

Hi Sheena,

You sent this communication to me in error. I am not Christoph.

J

joshs13948026

Participant

Hi,

I accidentally licensed image #94082701. Could I get the credit returned if possible?

Thanks

Sheena Kaul

Legend

Hi Josh,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

S

sherR

Participant

Hi I just now mistakenly license image 31184794. Seems the button is in the wrong location. Thanks

S

Silver_Kitsune

Participant

I, too, have managed to find out just how easy it is to accidentally license images. Mine came while clicking back onto the browser page from another application and hitting that new "license" button in the bottom-right corner of the image in the process. It is image #52773734. Can you remove this from my account and return the credit, please? Thanks! -- Susan

Sheena Kaul

Legend

Hi Susan,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

doublez22095888

Participant

Hi There,

I accidentally licensed image #124595815

Can I please get the credit returned?

Thank you.

Sheena Kaul

Legend

Hi there,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

K

kgtaylor

Participant

Hi - I was trying to save a preview of an image and accidentally purchased/licensed it. AdobeStock_205195098
Then I realized it's only a photo of a book, not a mockup, which is what I was looking for. I would like to return it, please.

Thanks!

Sheena Kaul

Legend

Hi Kristen,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

K

kgtaylor

Participant

Thank you SO MUCH!!

sanm73933699

Participant

Hello, please help. I licensed File #: 155421794 by accident. The image is offered in both JPEG and PSD mockup and I downloaded the wrong file by accident. Would you please undo this download? I will delete this JPEG. Thank you so much!

Sheena Kaul

Legend

Hi San,

Since you have accidentally licensed 1 Adobe Stock image, I have added 1 free license to your account so that you can use that against this purchase.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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