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ewanp45722972
Inspiring
July 7, 2019
Answered

How do we report offensive images in Adobe Stock?

  • July 7, 2019
  • 6 replies
  • 5556 views

I see multiple posts asking the same question - but the answer is always "pm us" - there is *STILL* no mechanism for reporting offensive images. A clear link at the top of the relevant pages (forums, stock homepage etc), or next to each image is clearly needed.

Whom do I pm to report the image I've seen? And no, just like others have pointed out, I'm not listing it for others to stumble across. Is Adobe Stock a soft porn site now?

Searching for 'Kitchen counter" brings me to a related image of a girl clearly in her teens wearing nothing but boots and a top. The image is marked as 'provocative' - but is clearly far beyond that.

This is offensive. Who is responsible for moderating submissions? Can we have a name?

    Correct answer Pete.Green

    Thanks for the ping joanh22203655​, and for the report Ewan p.

    I've passed this image onto the Stock team for another review of this photo.

    Please feel free to continue bringing your concerns here to the forum!

    Regards,

    Pete

    6 replies

    M
    mnp llpl72345819
    Participant
    December 3, 2019

    Adobe, I think this series of images is culturally inappropriate and suggest that it be removed from your collection.

    Thank you.

    WendellaBee
    Adobe Employee
    WendellaBee
    Adobe Employee
    December 3, 2019

    Thank you for bringing this to our attention. I'll pass this on to the appropriate team and they will evaluate the content.

    EBQ

    S
    sillycat
    Participant
    March 10, 2020

    Please pass on this image  and the series to the team. The description includes "minor young girl" and is offensive. It is also triggering for those who have experienced abuse by clergy. This does not belong on Adobe Stock Images.

      O
      osieg48699786
      Participant
      September 17, 2019

      Hello there, y'all can see who I am 🙂 and what if I don't want my name on a public forum to report something offensive for fear of reprisal....?

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      July 12, 2021
      @osieg48699786 wrote:

      Hello there, y'all can see who I am...

       

      This is how we see your name:

      ~ Jane

       

      E
      ewanp45722972Author
      Inspiring
      July 8, 2019

      Well I can't reply to the supposedly 'correct' answer, as there is no 'reply' except to the original question.

      I started an online 'chat' as suggested by forum staff at 9.37pm. By 22.17pm, 40 minutes later, the only answer I was given was to email contributor-support@adobe.com. And only because I asked for a contact method, not because the agent was volunteering any help. The 'agent' made no attempt to proactively help, and did not respond to questions with relevant responses - and at 3 minutes between each agent 'response' of only a half a dozen words, I did not feel they were even paying attention.

      Is the agent's answer of 'email contributor-support@adobe.com' something that could have been answered on the forum thread? Because if so, there is little point in chat support.

      By marking a thread response of "thanks, kepp telling us" as a correct and final answer, and closing any further replies, you give the impression you want this buried.

      I will try emailing the address given, but if get the same runaround as above, the chances of this getting more publicity than Adobe would like is going to be high...

      Pete.Green​

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        July 8, 2019

        Hi Ewan,

        Your concern is very much appreciated, I don't want you to feel like your voice hasn't been heard! Absolutely, if you see something on the Adobe Stock site that concerns you, definitely bring it up here to the forum as you have done.

        As far as the correct answer being marked, there is nothing to bury here, your concern was aired, and I've sent an email to the team, who have responded and confirmed that the subject in the photo you've referenced is not and was not a minor at the time of this shot.

        Regards,

        Pete

          Pete.Green
          Community Manager
          Pete.GreenCommunity ManagerCorrect answer
          July 8, 2019

          Thanks for the ping joanh22203655​, and for the report Ewan p.

          I've passed this image onto the Stock team for another review of this photo.

          Please feel free to continue bringing your concerns here to the forum!

          Regards,

          Pete

            jacquelingphoto2017
            Community Expert
            jacquelingphoto2017Community Expert
            Community Expert
            July 8, 2019

            Hi ewamp,

            I'd suggest have the ID number(s) of the image(s) ready. Scroll to the bottom of the stock page click on "Learn and support". Scroll to the bottom of the new page. Click on "Contact us", or the speech bubble to the bottom right of the page. Request to speak with someone and state your concern there, including the ID of the image(s) your speak of. You should be directed to the right channel using that medium. I am here assuming the image(s) you speak of is not in "Safe Search".

            Best wishes

            JG

            joanH
            joanH
            Inspiring
            July 7, 2019

            I believe we need a staff answer on this. Please. JH

            Pete.Green​

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