I can't delete my account

[Moises5FA8]

I created an test account which I canceled at 19 of February but I have received two chargues in my credit card. Now I can't delete my account, you can see that I haven't used my account since February.

How can I delete my account and you refund my money?

Where can I resend the confirmation email to prove?

[WendellaBee · Accepted solution]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

[Moises5FA8]

I can't see the chat icon, in incognito mode either

[Abambo]

Try this one: Auto-Open Chat window - https://helpx.adobe.com/contact.html?rghtup=autoOpen

...and please be aware of this one: Avoid Phishing: 3 Easy Ways to Identify Adobe Staff - https://community.adobe.com/t5/download-install/avoid-phishing-3-easy-ways-to-identify-adobe-staff/m...

[Moises5FA8]

It doesn't work, the link open the same page that https://helpx.adobe.com/contact.html, but I don't see any chat.

[WendellaBee]

You might want to try a different browser.

[Moises5FA8]

I don't see this icon, I have tried with firefox, edge and chrome, in diferents devices and nothing.

[WendellaBee]

You may need to disable any browser extensions and clear you browser history.