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Participant
February 15, 2024
질문

I have a current full CC subscription, but Adobe Stock wants me to sign up for trial?

  • February 15, 2024
  • 3 답변들
  • 2229 조회

I need to download a stock file, but although I have a full CC subscription the stock site keeps prompting me to sign up for the free trial. I've made sure my apps are up-to-date, signed out an in several times, and tried a few different browsers, but the problem persists. Is this an issue at my end or Adobe's?

    이 주제는 답변이 닫혔습니다.

    3 답변

    Participating Frequently
    December 23, 2024

    I think I figured it out 

    I was having the same issue 

    You have to use firefly through one of the apps 

    it's pretty misleading when they say you have credits per month for adobe stock 

    "No one in the creative process, other than the maker, truly understands the process.And often, even the maker doesn't."-Rick Rubin
    kglad
    Community Expert
    Community Expert
    February 15, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Jill_C
    Community Expert
    Community Expert
    February 15, 2024

    Adobe Stock is a separate subscription, not automatically included with your Creative Cloud subscription. 

    Jill C., Forum Volunteer
    Participant
    February 15, 2024

    It's listed in my plan contents, and I was downloading stuff from it last week?

    Jill_C
    Community Expert
    Community Expert
    February 15, 2024

    Hmmm. I suppose you'll have to contact customer support to determine why it has gone missing...

    Jill C., Forum Volunteer