I have a current full CC subscription, but Adobe Stock wants me to sign up for trial?

[Emily354666674071]

I need to download a stock file, but although I have a full CC subscription the stock site keeps prompting me to sign up for the free trial. I've made sure my apps are up-to-date, signed out an in several times, and tried a few different browsers, but the problem persists. Is this an issue at my end or Adobe's?

[Jill_C]

Adobe Stock is a separate subscription, not automatically included with your Creative Cloud subscription. 

[Emily354666674071]

It's listed in my plan contents, and I was downloading stuff from it last week?

[Jill_C]

Hmmm. I suppose you'll have to contact customer support to determine why it has gone missing...

[Abambo]

What exact Creative Cloud subscription do you have? The only Subscriptions I'm aware of that include Adobe stock assets is a Creative Cloud Pro and above subscription, available to Teams & Enterprise accounts.

If you have such a subscription, contact your internal IT support. They may be able to help you.

If you do not have such a subscription, you either have a stock plan or you were licensing items from the free library. To check if you have a stock plan, go to htts://account.adobe.com/plan and check what plans you have. As @Jill_C pointed out, Creative Cloud does not include Adobe stock.

And there is no issue at Adobe's end.

[perfect_member4198]

I'm having the same issue as a subscriber of creative cloud all apps and I'm not part of a team nor a enterprise account however it says I have credits per month yet keeps making me sign up for a free trial if I try to download any clips 

[Jill_C]

You have Generative AI credits as part of your CC subscription, but you don't have an Adobe Stock subscription.

[Abambo]

Adobe Stock is a separate subscription, not automatically included with your Creative Cloud subscription. 

By @Jill_C

Except if you have a Creative Cloud Pro subscription or above, available only to Teams & Enterprise customers.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[perfect_member4198]

I think I figured it out 

I was having the same issue 

You have to use firefly through one of the apps 

it's pretty misleading when they say you have credits per month for adobe stock