Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Licensed the wrong photo

New Here ,
Jul 26, 2019 Jul 26, 2019

Copy link to clipboard

Copied

Hi,

I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.

I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?

Thanks!

Views

132

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 30, 2019 Jul 30, 2019
Hi John, Since it would not be possible for us to remove an image from your account, I have added a replacement license instead. Hope that helps! Thanks Kanika

Likes

Translate

Translate
Adobe Community Professional ,
Jul 26, 2019 Jul 26, 2019

Copy link to clipboard

Copied

Looping in Sheena Kaul​ or KanikaS​ for expert advise.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 26, 2019 Jul 26, 2019

Copy link to clipboard

Copied

Thanks for replying!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 30, 2019 Jul 30, 2019

Copy link to clipboard

Copied

LATEST

Hi John,

Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

Hope that helps!

Thanks

Kanika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started