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Licensed the wrong photo

New Here ,
Jul 26, 2019 Jul 26, 2019

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Hi,

I noticed that there is a photo item #144390238 showed up in my license history, which I did not decide to license. It could be that I pressed the button by mistake on my phone, since the buttons are really close by each other.

I never downloaded this photo, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit?

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Jul 30, 2019 Jul 30, 2019

Hi John,

Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

Hope that helps!

Thanks

Kanika

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Community Expert ,
Jul 26, 2019 Jul 26, 2019

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Looping in Sheena Kaul​ or KanikaS​ for expert advise.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 26, 2019 Jul 26, 2019

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Thanks for replying!

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Adobe Employee ,
Jul 30, 2019 Jul 30, 2019

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Hi John,

Since it would not be possible for us to remove an image from your account, I have added a replacement license instead.

Hope that helps!

Thanks

Kanika

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