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Gabriel28599296h7j3
Participant
February 26, 2023
Answered

My Google Account got Hacked, so is my Adobe one...

  • February 26, 2023
  • 2 replies
  • 422 views

Hello I am speaking with another account because my other one has been hacked.

The e-mail address was [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] and I assume it has been changed to [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] (suggested by the gj****@mai***.*** in the first picture)


I used to connect myself to Adobe with that google account but now I can't and you'll see multiple immages about that.

I'm trying to get back my Google account but so far nothing worked. So I wondered if it possible de change my e-mail address to keep my monthly subscription!

I can provide you the information you need to prove I'm the owner of this account in multiple ways like giving a part of the numbers of the credit card used for the paiment or the phone that used to be linked before it got changed during this night !

 

Can I do something to help?

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

This topic has been closed for replies.
Correct answer Abambo

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 26, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    February 26, 2023

    Per the Community Guidelines, do not post any personal account details here, including your email address. 
    https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157

     

    No one here in the Community can help you with resolving any issues with your account as we are not Adobe employees.  You will need to contact Adobe directly. 

     

    Jill C., Forum Volunteer
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