no download pack available

[Andrea29977776exyz]

I received a notification on 09.05. that my stock credits will expire in 15 days. Since then I try to use the credits and download images. But unfortunately it does not work. Every time I get an error message

No download packs available although there are 3 credits left. Can you please help me and maybe change the period until the credits expire, since I couldn't use them because of the error message?

Thank you very much.

[kglad]

<moved from enterprise and teans>

[Jill_C · Accepted solution]

You will need to contact Adobe directly to resolve this issue. This forum is populated primarily by other Adobe customers, and we have no access to your account status. You can use the Chat icon at the bottom of this Stock Support page:

https://helpx.adobe.com/support/stock.html

[kglad · Accepted solution]

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Liza5C0C · Accepted solution]

Hello @Andrea29977776exyz, 

I apologize for the inconvenience. Would you mind checking it now and informing me whether you are able to use credits? 

[Andrea29977776exyz]

Thank you so much! It worked out well now 🙂