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No Filters Option?

New Here ,
Nov 23, 2021 Nov 23, 2021

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When searching for images I don't get the 'filter' option when using Firefox. Just a blank panel as attached. Anyone else? Works fine in Safari.

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Search, Troubleshooting

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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This should not be happening.  Please refresh your browser.  Also try in private mode in firefox - if this works - then clean out firefox data (cookies, cache) and try again.

 

Best regards, 

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New Here ,
Nov 24, 2021 Nov 24, 2021

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Thank you, private mode worked however cleaning out the data didn't work...

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Still not working on Mac OS Big Sur 11.6.1 and Firefox 94.0.2

Can only use Adobe Stock with Safari now...

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New Here ,
Dec 01, 2021 Dec 01, 2021

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Are you logged in (then what type of user? just personal or any orgs)?  Also, can you send me URL when you have an issue?  I would like to be able to reproduce the symptom - so far - wasn't successful.

Best regards,

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Thanks for the reply, yes I'm logged in with an Adobe for Teams account.

This is a URL when I just search for 'feather' for instance...

https://stock.adobe.com/uk/search?load_type=search&native_visual_search=&similar_content_id=&is_rece...

Just noticed it doesn't even allow me to click on my image top-right to go into my account details.

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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Still not able to reproduce here yet but we will keep looking into it and let you know of any update.  When you used in private mode - did you log in as team user as well?  (if not, can you try it as well)

Best regards,

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Yes, logged in as team user in private mode and works fine...

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