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Bhavna25211307vbv4
Participant
May 26, 2023
Question

Not able to download images

  • May 26, 2023
  • 2 replies
  • 355 views

It's been two days now and I'm unable to download images from stock. All my deadlines have had to stall because of this issue. I've been told this would resolve in 24 hours but nothings changing. Is anybody else having the same issue.

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    2 replies

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    randy26563162rfa4
    Participating Frequently
    May 28, 2023

    your not alone- 

    My issue: When I click on 'license' the loading animation within the blue button continues to rotate- Sometimes after a while- it will say 'licensed' however the file does not download, nor does it appear in my license history.  

    Here is a list of the things I've tried:

    • Cleared browser history, cache, cookies, 
    • Logged out and back into adobe account
    •  Tried using firefox, chrome and safari
    • Tried on a different computer (same network)
    • Tried on a completely different network 

    I contacted support yesterday and they advised me to wait for a few hours and try again. Its now been 72 hours and the issue still persists.

    B
    Bhavna25211307vbv4Author
    Participant
    May 29, 2023

    I've been reaching out to them for the last 4 days and nothing has changed.

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