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P: Licensing error when trying to download a template from the New Document dialog

Enthusiast ,
May 06, 2022 May 06, 2022

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Le 06 mai 2022 PS 23.3.1 Nouveau document en choisissant un modèle proposé par Adobe, Erreur d'obtention de Licence.
Est-ce un problème de la version française ?

060522-1855__fb.jpg

Il est donc impossible d'utiliser ces modèles pourtant Gratuits 

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
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Troubleshooting

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Community Expert ,
May 07, 2022 May 07, 2022

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Ça marche chez moi, version anglaise de Photoshop, mais je ne crois pas que c'est une problématique liée à la langue. J'ai vu cependant une différence dans la taille du fichier :

Abambo_0-1651945263872.png

 

Essaye de faire un téléchargement à partir du lien direct :

https://stock.adobe.com/fr/templates/scrapbook-collage-moodboard/432383637?prev_url=detail

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
May 12, 2022 May 12, 2022

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Hello, j'ai le même soucis sur MACCapture d’écran 2022-05-12 à 14.12.20.png

Capture d’écran 2022-05-12 à 14.14.01.png

 

Capture d’écran 2022-05-12 à 14.14.57.png

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Community Expert ,
May 12, 2022 May 12, 2022

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Ok, i also test with others and impossible to download something. Same issue with the beta version.

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Enthusiast ,
May 12, 2022 May 12, 2022

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Je viens de passer Photoshop en anglais international, même message d'erreur, mais en anglais cette fois, ce qui est logique et n'est donc pas dépendant du language à prioris.

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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Community Expert ,
May 13, 2022 May 13, 2022

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Idem même avec la dernière version beta de PS.

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Community Expert ,
May 13, 2022 May 13, 2022

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Les dernières infos venant de l'équipe PS. Ils sont au courant et l'équipe travaille sur le problème pour le résourdre rapidement en attendant il faut passer par stock https://stock.adobe.com/fr/search/free
choisir template, Photoshop et collage dans la barre de recherche.

 

Capture d’écran 2022-05-13 à 21.13.33.png

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Adobe Employee ,
May 13, 2022 May 13, 2022

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Thanks for contacting us with this issue.  We're in the process of investigating it and it looks like the Photoshop team is working on it.  Thanks for your patience.  Hopefully we should have something soon.

 

Thanks

Jay

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Enthusiast ,
Jun 29, 2022 Jun 29, 2022

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Merci, mais mises à jour de juin, pas encore OK.

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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New Here ,
Jul 17, 2022 Jul 17, 2022

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截圖 2022-07-18 上午10.33.51.png

 

In the past three months, as I tried to download template inside Photoshop it shows an error message of licensing error. I am CC all apps user. And it's working as I download directly from Adobe stock website. It's working as I downlaod inside Illustrator. It's just not working inside Photoshop. BTW I am using Photoshop 2022 23.4.1 version Traditional Chinese.

 

Please see this video for reference

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Enthusiast ,
Aug 09, 2022 Aug 09, 2022

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Depuis de nombreuses versions précédentes, il est impossible de créer un nouveau document selon un modèle Stock depuis la boîte d'ouverture d'un nouveau document.... Nous avons déjà signaler ce bug depuis de longs mois, mais même cette version Béta (23.5 french) ne corrige pas encore ce problème....090822-1880__fb.jpg

 

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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