Problem cancelling free trial for Adobe stock

[Tiffany24459563koqf]

I'm trying to cancel the free 1-month trial for Adobe stock images before the first month's payment kicks in but I keep getting the spinning blue wheel of death and it doesn't ever complete the cancellation.  I'm going to be very upset if this is a huge drawn out issue I'll have to deal with when I was promised it would be quick and easy to cancel at any time. 

Hoping it's just a glitch but seeing as how there doesn't appear to be a quick and easy way to even contact customer support about it (why is there no *chat now* option like most web services have?) I'm concerned.  

Going to give it 24 hours and try again tomorrow but this is disappointing.  

[John T Smith · Accepted solution]

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea · Accepted solution]

If you're a first-time subscriber, you have 14 days to cancel without penalty and request a refund.

Be sure to use a browser like desktop Chrome or Firefox that accepts cookies and does not have script blockers.

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[Tiffany24459563koqf · Accepted solution]

I had to download Chrome in order to do it so that fixed the issue.  Thank you!  

[WendellaBee]

Hi @Tiffany24459563koqf,
I'm a member of the Adobe Stock engineering team. Could you provide me with some more details of this issue? What browser were you using when the issue occurred? Had you recently cleared your browser history before the issue occurred? Were you running any plugins or extensions in your browser that may have interfered with your cancellation?

Thanks!

[Tiffany24459563koqf]

Hello. I was on MS Edge. One of the suggestions was to use Chrome and I
did and that remedied the issue. No to the other questions. I really think
it was just the browser thing. Thank you.

[WendellaBee]

Thank you for the additional information.

[Șerban GG]

@Tiffany24459563koqf can you please tell me the exact version of MSEdge [0] and the Windows version you're using?

When you were getting "the spinning blue wheel of death and it doesn't ever complete the cancellation" were you in the last step of the cancellation process?

If you can provide this details it would be highly appreciated and can help prevent these undesired experience in the future!

[0] https://support.microsoft.com/en-gb/microsoft-edge/find-out-which-version-of-microsoft-edge-you-have...

[1] https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6... 

[Tiffany24459563koqf]

Hello.  It's Windows 10 Pro and Edge is (copied from my info) Version 102.0.1245.30 (Official build) (64-bit).  It was the last step.  Just waiting for the confirmation that it went through.  

[WendellaBee]

Hi @Tiffany24459563koqf,

Was this the screen where you saw the spinner? The engineering is troubleshooting and would appreciate your confirmation.

Thank you!

[Tiffany24459563koqf]

I believe so.  It's been a while and a lot has happened since then so I can't be 100% sure.  I just know it happened at the end of the cancellation process and I was expecting a confirmation had it not frozen up.  

[Șerban GG]

@Tiffany24459563koqf thank you so much for your time and providing feedback for this issue! 

[Tiffany24459563koqf]

Thank all of Y'ALL for working on finding a fix for it.  🙂