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"You'll be able to manage this plan shortly"

New Here ,
May 20, 2018 May 20, 2018

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Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

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correct answers 3 Correct answers

Adobe Employee , May 21, 2018 May 21, 2018

Hi there,

We apologize for the inconvenience caused to you. I just checked your account and noticed that you had an Acrobat Pro DC subscription which has already been cancelled.

Please update this thread if you need further assistance.

Regards

Twarita

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Community Expert , May 18, 2019 May 18, 2019

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

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Community Expert , Dec 11, 2019 Dec 11, 2019

Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

 

nB you cannot cancel if there are payment issues.

 

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription). 

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Adobe Employee ,
Mar 25, 2019 Mar 25, 2019

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Hi there,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Acrobat Pro DC subscription on 23 Mar 2019. The subscription has already been cancelled.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Mar 26, 2019 Mar 26, 2019

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Hi, Would you please cancel my subscription as well? Thanks!

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Community Expert ,
Mar 27, 2019 Mar 27, 2019

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How to cancel your Adobe Creative Cloud plan or membership

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 27, 2019 Mar 27, 2019

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Hi Richard,

I see you have an Adobe account under the same ID as with forums.

I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 27 Mar 2019.

Please check your private message for more information.

Regards,

Twarita

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New Here ,
Apr 06, 2019 Apr 06, 2019

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Hello please also cancel my subscription as well thank you.

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New Here ,
Apr 11, 2019 Apr 11, 2019

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Hi, same issue here, please cancel my subscription too please. thanks

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Community Expert ,
Apr 11, 2019 Apr 11, 2019

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Please see here: Re: "You'll be able to manage this plan shortly"

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 02, 2019 Apr 02, 2019

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Hi, Would you please cancel my free trial as well? Thanks!

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Community Expert ,
Apr 03, 2019 Apr 03, 2019

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Please see here: Re: "You'll be able to manage this plan shortly" .

If you still have trouble: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Apr 08, 2019 Apr 08, 2019

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Hi I am also experiencing this issue, could you please cancel my subscription too. Thanks

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New Here ,
Apr 23, 2019 Apr 23, 2019

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Having the same issue, please cancel my plan

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New Here ,
May 09, 2019 May 09, 2019

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Please cancel my plan aswell

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New Here ,
May 13, 2019 May 13, 2019

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I'm having the same problem like everyone else... Is this how you expect people to keep paying for those subscriptions?

"You'll be able to manage this plan shortly"... did you add a 24 hour delay by any chance? so people can't cancel immediately after subscribing for a trial? You expect us to forget about it and you hope well be charged in 7 days if we forget to cancel?

Not very nice, is it?

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New Here ,
May 18, 2019 May 18, 2019

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Hi,

I would like to cancel my plan but I have not been given the option to do so. Can someone please help me out and cancel my subscription before my trial runs out?

Thanks

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Community Expert ,
May 18, 2019 May 18, 2019

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See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 20, 2019 May 20, 2019

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Could you please cancel my free month trial too please.. It won't allow me

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Community Expert ,
Jun 13, 2019 Jun 13, 2019

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see here: 4 weeks ago

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 17, 2019 Jun 17, 2019

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Hi Adobe Team, I would also like to cancel my plan (Acrobat Pro DC). I'm unable to cancel myself (u'll be able to manage your plan shortly) and I really want to cancel before the trial expires!

Thanks

Cheers,

Fabi

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New Here ,
Jun 13, 2019 Jun 13, 2019

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Same for me, it looks like they're stopping me cancel my subscription by blocking me with this message.  I'm not sure this is entirely legal?

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Community Expert ,
Jun 13, 2019 Jun 13, 2019

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Nobody is stopping or blocking you. At least not for such a message. See here: 4 weeks ago

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 29, 2019 Jun 29, 2019

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Hello, I just did my adobe acrobat pro free trial but I don't want it, I really want to cancel it immediately. Just like I can see for everyone, I cannot manage my plan. Please give me access to mange it, or just cancel my subscription and send me a confirmation for it.

Thank you,

Eirini

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New Here ,
Jul 02, 2019 Jul 02, 2019

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I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month.... I was able to cancel it approx. 24 hours after my payment (which Adobe refunded a few days later...)

Although resolved, this is a very complicated and frustrating way to try to keep customers (as I guess many of them just forget about cancellation on time...)

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Community Expert ,
Jul 09, 2019 Jul 09, 2019

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fabiennew50427843  wrote

I talked to the customer service in the chat and they said that you are not able to manage your subscription plan before Adobe received the payment for the first month....

That’s a false indication. You are able to cancel the first (free) month.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 09, 2019 Jul 09, 2019

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Yes you are, but still I had to pay in advance! And after my cancellation, Adobe has refunded this amount. Maybe there are different options of plans, but I had definetely chosen the free trial...

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Hi, I'd like to cancel my subscription also as it's not what I wanted but I can't due to the same issue as the original poster.

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