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"You'll be able to manage this plan shortly"

New Here ,
May 20, 2018 May 20, 2018

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Hello, can someone please help me cancel my plan. It won't let me manage it as it displays the message "You'll be able to manage this plan shortly"

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correct answers 3 Correct answers

Adobe Employee , May 21, 2018 May 21, 2018

Hi there,

We apologize for the inconvenience caused to you. I just checked your account and noticed that you had an Acrobat Pro DC subscription which has already been cancelled.

Please update this thread if you need further assistance.

Regards

Twarita

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Community Expert , May 18, 2019 May 18, 2019

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

nB you cannot cancel if there are payment issues.

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Community Expert , Dec 11, 2019 Dec 11, 2019

Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

 

nB you cannot cancel if there are payment issues.

 

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription). 

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Community Expert ,
Dec 11, 2019 Dec 11, 2019

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Still the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

 

nB you cannot cancel if there are payment issues.

 

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription). 

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 10, 2019 Dec 10, 2019

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I get the same message while trying to cancel my subsciption, while in the payment confirmation they give the option.

Cancellation Terms:

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel during the first month billing cycle, your credit card will not be charged, and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

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Community Expert ,
Dec 11, 2019 Dec 11, 2019

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Still and again the same answer:

See here: Cancel your Adobe Stock membership

If that does not work: Contact Customer Care

 

nB you cannot cancel if there are payment issues.

 

In addition it seams that you can't cancel when the payement is being processed (probably the first day of a paid subscription). 

ABAMBO | Hard- and Software Engineer | Photographer

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