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Résiliation période essai

New Here ,
Jul 19, 2023 Jul 19, 2023

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Bonjour, 

 

J'ai souscris à un abonnement adobe stock avec un mois d'essai, or je n'ai reçu ni mail de confirmation ou quoi que ce soit. 
Cependant quand je vais sur mes comptes bancaires, je vois bien que le premier prélèvement est prévu. Je ne trouve pas non plus sur mon profil quelque chose qui m'indique que j'ai souscris à quelque chose. Je ne peux donc pas annuler mon abonnement. 

J'ai quand même pu utiliser 4 crédits (sur les 10 de la formule) le jour même de mon inscription, cependant, je ne retrouve pas non plus sur mon compte les éléments qui sont censés être dans ma bibliothèque. 

 

Est ce déjà arrivé à quelqu'un? Ais-je raté une étape? 

 

Merci par avance pour votre aide. 

TOPICS
Account management , License History , Plans and purchase

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correct answers 1 Correct answer

Community Expert , Jul 19, 2023 Jul 19, 2023

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852

...

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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Es tu sûr de ne pas avoir d'autre compte ?

 

Regarde aussi sous https://account.adobe.com/plans ce qu'il y a comme plans.

 

Si'l n'y a pas de plans, je te conseille de contacter le support d'Adobe. (voir prochain message en anglais)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jul 19, 2023 Jul 19, 2023

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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