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Dan26959458mga4
Participant
November 4, 2022
Answered

Refund for accidental purchase

  • November 4, 2022
  • 2 replies
  • 403 views

I purchased by accident a video for 200 euros. I thought it was the trial version, the sd, but the 4k was selected, and as I had the card saved (because fo the creative cloud subscription) it instantly charged me. 

I tried to get the sd clip as I'm just trying new stuff to edit so I can improve my editing skills I'm not using it for anything serious. 

 

It there anything we can do to refund this? I can't afford to loose these money, was all I've got. 

 

Please help. 

This topic has been closed for replies.
Correct answer Abambo

For training your editing skills, you should use the free assets. They are free for use in all circumstances according to the licensing terms.

 

To solve your problem, you should contact Adobe Customer Service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

2 replies

A
Abba22791262axkk
Participant
November 10, 2022

there is no way I can contact any human in Adobe support what do I do Ive been charged without buyiong anything and all the lings are for reading not for talking with customer service . PLease help urgently cause it could be fraud

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 10, 2022

See my answer here. All options are given, to contact Adobe support.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 4, 2022

For training your editing skills, you should use the free assets. They are free for use in all circumstances according to the licensing terms.

 

To solve your problem, you should contact Adobe Customer Service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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