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Reimbursement

New Here ,
Oct 14, 2023 Oct 14, 2023

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I payed for Adobe Creative Cloud and Adobe Stock on September 23rd, but I realized I wouldn't used it that much, so I canceled both plans on October 10th, and the mail they sent me said that both plans ended on October 10th and that I would get a reimbursement on the following 5 days.

Today is October 14th and still nothing. I'm kind of worried. 

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Today is a Saturday. Tomorrow is Sunday. If they said 5 days they probably meant 5 business days which means early next week.

Jill C., Forum Volunteer

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New Here ,
Oct 14, 2023 Oct 14, 2023

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So I would get the reimbursement next week?

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New Here ,
Oct 14, 2023 Oct 14, 2023

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Would I get the reimbursement next week?

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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You are not addressing Adobe directly in this forum, so we can't advise on Adobe's internal business processes. 

Jill C., Forum Volunteer

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New Here ,
Oct 14, 2023 Oct 14, 2023

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How can I directly address it? 

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Once 5 business days have passed, if you still do not have the refund, contact Adobe using the "contact us" link in your account or use the chat icon.

Jill C., Forum Volunteer

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Oh alright, thank you so much
I think I should've had the reimbursement yesterday?? Maybe today.

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Tuesday at the latest I would think.

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New Here ,
Oct 14, 2023 Oct 14, 2023

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I hope so, thank you so much

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Didn't they say business days? Business days are Monday to Friday, excluding public and company holidays.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 16, 2023 Oct 16, 2023

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They only said "in the following 5 days" but maybe you are right and
it's business days

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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quote
They only said "in the following 5 days" but maybe you are right andit's business days
By @jim_cam18


OK, I'll take that for granted. I'm rarely (never) get a refund from Adobe. I cancelled all my trials until now in time.

 

This is the official Adobe statement on the Adobe helpx page:

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

 

Unfortunately, they say nothing about the refund timing, but I know from other posts, that refunds are processed manually.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 16, 2023 Oct 16, 2023

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I'm hoping I get the refund either tomorrow or on Wednesday

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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Please let us know. The 17th should be the day, but it may well be, that the bank still takes 2 days for processing.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Also, I have a question. When I get the reimbursement, do I get sent an
email?

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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No, I do not think so. Your account gets credited and that's it. You should watch your account. The same account you used to pay for the subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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