Reimbursement

[jim_cam18]

I payed for Adobe Creative Cloud and Adobe Stock on September 23rd, but I realized I wouldn't used it that much, so I canceled both plans on October 10th, and the mail they sent me said that both plans ended on October 10th and that I would get a reimbursement on the following 5 days.

Today is October 14th and still nothing. I'm kind of worried. 

[Jill_C]

Today is a Saturday. Tomorrow is Sunday. If they said 5 days they probably meant 5 business days which means early next week.

[jim_cam18]

So I would get the reimbursement next week?

[jim_cam18]

Would I get the reimbursement next week?

[Jill_C]

You are not addressing Adobe directly in this forum, so we can't advise on Adobe's internal business processes. 

[jim_cam18]

How can I directly address it? 

[Jill_C]

Once 5 business days have passed, if you still do not have the refund, contact Adobe using the "contact us" link in your account or use the chat icon.

[jim_cam18]

Oh alright, thank you so much
I think I should've had the reimbursement yesterday?? Maybe today.

[daniellei4510]

Tuesday at the latest I would think.

[jim_cam18]

I hope so, thank you so much

[Abambo]

Didn't they say business days? Business days are Monday to Friday, excluding public and company holidays.

[jim_cam18]

They only said "in the following 5 days" but maybe you are right and
it's business days

[Abambo]

They only said "in the following 5 days" but maybe you are right andit's business days
By @jim_cam18

OK, I'll take that for granted. I'm rarely (never) get a refund from Adobe. I cancelled all my trials until now in time.

This is the official Adobe statement on the Adobe helpx page:

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Unfortunately, they say nothing about the refund timing, but I know from other posts, that refunds are processed manually.

[jim_cam18]

I'm hoping I get the refund either tomorrow or on Wednesday

[Abambo]

Please let us know. The 17th should be the day, but it may well be, that the bank still takes 2 days for processing.

[jim_cam18]

Also, I have a question. When I get the reimbursement, do I get sent an
email?

[Abambo]

No, I do not think so. Your account gets credited and that's it. You should watch your account. The same account you used to pay for the subscription.