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jodyp58013135
Participant
April 4, 2018
Answered

Single Image Purchase

  • April 4, 2018
  • 4 replies
  • 5593 views

Trying to purchase a single image and get the choice of two "plans" that I do not need or want. Soooo, I update my payment details and still no access to purchase a single image. My last single image purchase was only a month or so ago... I saw on another forum were an Adobe person said that Adobe Stock stopped the single image purchase in February of LAST year - that is not true! Please let me know ASAP if you can rectify this, or if I need to find another source for my stock images. Thank you.

Your plan: Adobe Stock - Single image‎
Your plan has expired. Please update your payment details to reactivate it, and give us a few minutes for reactivation to complete.
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Correct answer Beverley Gray

Hi Steve

If you're purchasing 5-10 images per year, a credit pack would be a good option as the credits are valid for one year.

You'd be paying the same price for standard assets as they are 1 credit each.

Thanks

Bev

4 replies

William Scalia
William Scalia
Participating Frequently
August 14, 2018

Please bring back the Single Image option. It's disrespectful and inconsiderate to the small time designers, whom I'm suspect make up a large part of the longstanding loyal Adobe community.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    August 14, 2018

    Hi William,

    I understand that you're looking for the single image purchase option and it isn't available. But I would suggest you to try the option as suggested by Abambo in the previous post for credit packs.

    Please see Stock FAQ: What are Credit packs? for more details.

    Regards,

    Sheena

    S
    stever56496785
    Participant
    April 29, 2018

    I have to agree with everyone here -- I too am upset that Adobe has decided to eliminate the single image purchase. As a small freelancer, I would buy 5-10 images a year as needed for specific projects. I also would not join a plan, since I never know what I will need. It's bad enough they didn't notify us this was coming, but the real kicker is that if you want to buy credits for a single image, IT COSTS 5 TIMES AS MUCH as before!

      Beverley Gray
      Community Manager
      Beverley GrayCommunity ManagerCorrect answer
      Community Manager
      April 30, 2018

      Hi Steve

      If you're purchasing 5-10 images per year, a credit pack would be a good option as the credits are valid for one year.

      You'd be paying the same price for standard assets as they are 1 credit each.

      Thanks

      Bev

      S
      square-apple
      Participant
      April 17, 2018

      Couldn't agree more!

        twaritar3263062
        Community Manager
        twaritar3263062Community Manager
        Community Manager
        April 4, 2018

        Hi Jody,

        Sorry to hear that you are facing troubles with Stock services.

        I understand your concern and agree that there are certain situations wherein you would just need a single image and not the complete plan.

        I just checked your account details and noticed that you had purchased Adobe Stock-single image on 15th of March 2016 and the image which you have licensed last month is under the "overage" license and that is the reason you were able to license one image

        Note: If you exceed your subscription entitlement for the month, you will be prompted to purchase an on-demand “overage” license. Your overage license cost is a discounted rate based on your subscription plan.

        You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more information.

        We do not offer single image purchase now. The smallest subscription plan which you can purchase is the 3 standard assets a month which can be cancelled any time and does include an annual commitment.

        I understand your requirements for the Stock images and since there is no such plan available as per your requirements, I would advise you to check out credit packs offer.

        You can check the pricing for credit packs here: Adobe Stock pricing and membership plan | Adobe Stock

        Please see Credit packs for Adobe Stock  for more details.

        Feel free to update this thread in case of any additional questions.

        Regards

        Twarita

        J
        jodyp58013135Author
        Participant
        April 5, 2018

        "I just checked your account details and noticed that you had purchased Adobe Stock-single image on 15th of March 2016 and the image which you have licensed last month is under the "overage" license and that is the reason you were able to license one image"

        Overage? LOL I was able to license a single image because it was still available to me!!

        A heads-up to your Adobe Stock users of the change would have been nice. It seems you've left a bunch of us scrambling, with no explanation on your stock site about why single image purchase disappeared (at different times for different users).

          G
          grayclack
          Participant
          June 15, 2018

          Hi Jody,

          I understand the situation here but in our recent modifications done for the single image purchases, we've discontinued the single image purchase option for all the users.

          Currently, the most flexible option is to buy a pack of 5 credits, which can be used to license 5 standard images any time over the next 12 months.

          Regards,

          Sheena


          VERY unhappy with this! And also VERY misleading and incorrect information as I have been able to up until about a month or two ago purchase single images for around AUD $13.19, whereas another Adobe forum mentions this option was discontinued back in early 2017 - which one is it?. So on top of our CC subscriptions we now have to pay an additional subscription??? Will not be recommending Adobe Stock to anyone from here on out, this is a disgrace!

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