Stock photo not ok

New Here ,
Jan 25, 2022 Jan 25, 2022

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I bought a single licence stock photo as ai format but the quality is bad. There is a gradient which is not correct so what can I do? Is there a cancellation possibility or can it be reviewed?

Bildschirmfoto 2022-01-25 um 13.42.33.png

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Asset Quality , Troubleshooting

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Adobe Community Professional ,
Jan 25, 2022 Jan 25, 2022

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There is no possibility to "cancel", but @Contributor1 will certainly review the asset and grant you a replacement licence.

 

Please post the asset ID, so that the review can be done.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hello, I've verified the issue. It looks like the actual vector doesn't match the thumbnail we displayed for sale. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

Thumbnail vs Actual vector.PNG

I'm not able to provide a refund for the license type you have for this, you will need to contact customer care below.

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Hello Contributor1,

thanks for the reply and the review, I will try my best for the refund.

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