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subscription, and payment for a subscription

New Here ,
Apr 13, 2023 Apr 13, 2023

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Guys, such a problem, in February I signed up for a free trial subscription, and a month later I canceled it and closed it. but not so long ago I was billed for 33 dollars and the money was withdrawn. Is it possible to cancel the subscription and get a refund? And then when trying to cancel the plan, I get a fine of $ 184, although I didn’t overdue the payment, and only a few hours have passed since the withdrawal of funds.

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Account management , Plans and purchase

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correct answers 2 Correct answers

Community Expert , Apr 13, 2023 Apr 13, 2023
quote

 and only a few hours have passed since the withdrawal of funds.


By @James294007812fza

That can't be, as the withdrawals are each month on the 23. as of your second screenshot. If you cancelled your subscription, you got a confirmation by e-mail. Contact Adobe customer service, and show them the confirmation.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe

...

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Adobe Employee , Apr 14, 2023 Apr 14, 2023

Hello @James294007812fza

I am sorry your cancellation wasn't completed as you had expected. Adobe will always send a confirmation email when customers cancel their subscriptions.

 

Please contact customer care, https://helpx.adobe.com/contact.html and explain that you have not used any of the paid quota of your subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser

...

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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quote

 and only a few hours have passed since the withdrawal of funds.


By @James294007812fza

That can't be, as the withdrawals are each month on the 23. as of your second screenshot. If you cancelled your subscription, you got a confirmation by e-mail. Contact Adobe customer service, and show them the confirmation.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

If you are a generative AI contributor, please look into these instructions and follow them by the letter: https://community.adobe.com/t5/stock-contributors-discussions/generative-ai-submission-guidelines/td...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Apr 14, 2023 Apr 14, 2023

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Hello @James294007812fza

I am sorry your cancellation wasn't completed as you had expected. Adobe will always send a confirmation email when customers cancel their subscriptions.

 

Please contact customer care, https://helpx.adobe.com/contact.html and explain that you have not used any of the paid quota of your subscription. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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