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richardacc
richardacc
Participant
January 7, 2019
해결됨

Though Adobe says I am eligible for 10 free stock photos, I get a subscription pop-up and sign-in

  • January 7, 2019
  • 2 답변들
  • 404 조회

Branched from: Being charged $9.99 / month for Adobe Photography Plan. Manage account page shows I have "Creative Cloud Free membership".

Dear Adobe Staff, I do have the same problem. But the good thing is I do not see any debits from my bank account for the Adobe stock subscription.

Though Adobe says I am eligible for 10 free stock photos, I get a subscription pop-up and sign-in again when I select an image to download.

As this is a common forum for Adobe, request you to discuss the issue here and not in private. I understand the private discussions can be made for bank sensitive information, but not the common issues faced across adobe subscribers.

    이 주제는 답변이 닫혔습니다.
    최고의 답변: twaritar3263062

    Hi Richard,

    Thanks for reaching out to the Adobe Stock community.

    When you subscribe to the Adobe Stock promo offer for the first month, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 답변

    twaritar3263062
    twaritar3263062답변
    Participating Frequently
    January 7, 2019

    Hi Richard,

    Thanks for reaching out to the Adobe Stock community.

    When you subscribe to the Adobe Stock promo offer for the first month, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    Hope this information helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 7, 2019

    Discussion successfully moved from Adobe Creative Cloud to Adobe Stock

    Sure, you can discuss this publicly here, but the problem is that you need to contact customer care (Contact Customer Care ), because we do not have insight into your account.

    Feel free to update here the findings of customer care as soon as you are done.

    ABAMBO | Hard- and Software Engineer | Photographer
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