Transparent background not transparent

[Prestige Marketing]

I licensed a stock images that states it has a transparent background, but when I open them in jpeg the backgrounds are not transparent --- they are checkered.  Is there a simple solution that I am missing.

[Abambo]

Transparency is only possible with vector images. Would you post the asset id, so that we can check the asset?

[Kelly21136771xtve]

This happened to me as well.  I can't isolate the images at all either.

[Abambo]

Hi Kelly,

Did you use the Illustrator files, or the JPEG files? Transparency can only be present in Adobe Illustrator, EPS or SVG file. There is technically not possibility to have transparency on JPEG files.

[Kelly21136771xtve]

I honestly don't know.  Anything I've ever downloaded that said it was transparent, downloaded as a PNG.  I didn't see anything on how to change my download.

[Abambo]

You can change your settings for vector files to vector, by using the Settings button.

[Prestige Marketing]

#178840936

Item is offered as a JPEG and that is what I downloaded it as.  I do not have illustrator software and other JPegs i have downloaded have transparent backgrounds and work fine.

[Abambo · Accepted solution]

#178840936

Item is offered as a JPEG and that is what I downloaded it as.  I do not have illustrator software and other JPegs i have downloaded have transparent backgrounds and work fine.

By @Prestige Marketing

JPEG does not support transparency. PNG, TIFF and other formats do. The asset is unusable as a JPEG file. You should contact Adobe customer care for a refund of the asset credit, if you can't get the file working as an Illustrator file. All vector files are offered also as JPEG files, but it does not make sense for some files, where transparency is needed.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[chelsea_2757]

you are literally the least helpful person on this site - you understand completely that people are wanting to use stock images without being expert at 100 different Adobe products. You just say "why not open with AI" and when you do that, the same issue persists - the "transparent backgrounds" are just present even in the vector images. what a joke of a product